Munirah Mohamad Rafaie

-Developing procurement strategies that are inventive and cost-effective. -Sourcing and engaging reliable suppliers and vendors. -Negotiating with suppliers and vendors to secure advantageous terms. -Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility. -Building and maintaining long-term relationships with vendors and suppliers. -Approving purchase orders and organizing and confirming delivery of goods and services. -Performing risk assessments on potential contracts and agreements. -Controlling the procurement budget and promoting a culture of long-term saving on procurement costs. Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods. Preparing procurement reports.

-Coordinate daily Front of the House and Back of the House restaurant operations -Deliver superior service and maximize customer satisfaction -Respond efficiently and accurately to customer complaints -Regularly review product quality and research new vendors -Organize and supervise shifts -Appraise staff performance and provide feedback to improve productivity -Estimate future needs for goods, kitchen utensils and cleaning products -Ensure compliance with sanitation and safety regulations -Manage restaurant’s good image and suggest ways to improve it -Control operational costs and identify measures to cut waste -Create detailed reports on weekly, monthly and annual revenues and expenses -Promote the brand in the local community through word-of-mouth and restaurant events -Recommend ways to reach a broader audience (e.g. discounts and social media ads) -Train new and current employees on proper customer service practices -Implement policies and protocols that will maintain future restaurant operations

-Create schedules based off of employee availability, and coordinate shift activities and tasks based on the team’s experience and skill set; plan ahead for situations where an employee doesn’t show up or is unable to cover his or her shift. -Participate in providing customer service by welcoming customers, answering their questions, pitching current promotions and ringing up purchases. -Collaborate with other shift managers to provide trainings to employees on company policies, procedures and required conduct. -Greet each employee as they arrive for a shift, and confirm that he or she is aware of designated responsibilities; provide encouragement and evaluate job performance in a personal setting when necessary.