Myriam Faouzi

Develop strategic goals and objectives that meet the needs of customers, drive efficient use of our resources and are wholly aligned with Commercial strategies, that may differ across the region. • Participates globally with key management in creating the organization's overall vision, mission, values, and strategic goals. • Communicates and executes on the organization’s vision, mission and overall direction within his or her area of responsibility. • Develop and manage operating service budget, allocating resources as required for cost effective results. • In cooperation with the Commercial Sales leaders, develop and manage Revenue growth objectives for Region. • Implement appropriate customer support strategies, manage Customer Care employees, and partner with Sales to develop tactical and strategic agreements with customers. • Partner with Sales to create plans to support the strategic initiates tied to key customer accounts. • Participate in corporate strategic and tactical planning processes for Customer Care, as voice of the region ensure that regional needs are represented and prioritized appropriately. • Work in close partnership with our external service partners and build a unified and seamless experience for our customers. • Retains a thought leader network keeping a strong watch on support & service technology and industry trends, Analyze and leverage market research in building strategy and execution. • Lead operational efficiency initiatives and facilitate the sharing of process improvements and best practices for service delivery. • Develop and implement strategies for entering our target markets in the most cost effective and efficient way possible.