Nadya Britkina

Experienced integrated logistics services specialist of very important enterprise accounts, familiar with process of solution selling, SOP creation, implementation process, and regular inspection of the operational process to aim 100 % customer satisfaction in order to maintain a long-term partnership. Apart from exclusive communication skills and sales experience, a strong infrastructure of knowledge about products, services, customs regulations and other formalities are essential as well as the ability to comprehend the customer needs and tailor up the best solution. • Implementation of complex projects with new customers based on Standard Operations Procedures of different Schenker departments: international land, sea, air and rail transportation, customs services and domestic transport within Russia. • To provide communication between different business units involved in integrated projects. • Preparing presentations and act as a moderator during meetings with potential customers to emphasize company advantages • Customer support to accounts with different kind of issues. Communication with customers and problem resolutions, meet the agreements during disputes. • To get information from customers about the current level of services as well as required additional services and inform the proper managers of Schenker business units. To prepare commercial offers and act as a desk sales specialist • Effectively negotiating contract terms and SOP to get more preferences for company.