Nataliya Bratsun
About
Nataliya Bratsun is from Minsk, Belarus. Nataliya is currently Technical Support and Customer Success Specialist at SEO PowerSuite, located in Minsk, Minsk, Belarus.
You can find Nataliya Bratsun's email on finalScout.com. FinalScout is a popular professional database with more than 500 million business professionals and over 200 million company profiles.
Nataliya Bratsun's current jobs
- Providing full-cycle SEO software tech support over Kayako/Zendesk systems, remote troubleshooting through TeamViewer - Addressing account/billing, pre-order questions - Maintaining dynamic in-depth knowledge of the product, thinking beyond functionality when necessary - Sustaining a sufficient level of competence in SEO (principles/strategies/workflows) - Navigating customers through SEO processes including: • Conducting keyword research, keyword efficiency analysis, competitive research, creating strategies • Running full site audits, investigating technical and on-pages issues, consulting on best SEO practices, and fixing things • Help developing on-page, content creation, and optimization strategies • Running backlink profile health checkups, off-page competitive research - Running on-boarding/demo sessions, identifying customer's needs to showcase each product's full potential - Assisting on global/project setup - Investigating and troubleshooting technical issues, recognizing patterns, escalating bugs to Engineering - Advocating for the customer, mediating between the customer and Product/Dev teams, incorporating feedback/feature requests into product enhancements roadmap - Authoring product documentation: building up and maintaining Product Help Center, enriching technical Knowledgebase, producing training videos - Curating software UI localizations - Training junior team-members - Occasional marketing-related activities including: • SEO/SEM/SMM research and copywriting • Reputation management activities • Outreaching and following up with leads • Showcasing the products on industry conferences