Nathan Sanders

Developed, recommended, and executed value optimization strategy/roadmap for company in full workout relationship with lender (revenue declines, net losses, negative cash flow). Led turnaround and subsequent exit. Managed 8-person executive team. Reported to Board. • Acquired by privately-held AFR Furniture Rental in 3Q23. • Managed sales, channel, operations, technology, and culture transformation. Stabilized revenue. Returned company to positive cash flow and profitability in 12 months. • Built digital, e-commerce business from launch to 20% of revenue. • Acquired 2 markets from competitor, including customers and selected assets and employees, via no-cash, revenue-sharing agreement. • Paid debt down 45%; restored compliance with loan covenants. • Sponsored staff training program in variety of continuous improvement/quality methodologies; empowered teams to achieve financial and operating KPIs. • Established and outperformed customer experience KPIs: 95% CSAT, 95% of calls and emails returned within 2 hours, and 97% on-time deliveries. • Further elevated brand with awards, including 2023 “Top Supply Chain Projects,” Supply & Demand Chain Executive; 2022 “Associate Partner of the Year,” Corporate Housing Providers Association; and 2022 “GOLD Supplier,” National Corporate Housing (customer). • Systematized/automated marketing campaigns, lead generation/qualification, prospecting, pitches, closing, management, and reporting with Salesforce sales and marketing solutions. • Shifted sales to e-commerce, national account, B2B, and web/API-based partner, channels. Introduced pricing analytics and discipline. Cut cost of sales 67%. • Implemented SaaS delivery routing and dispatch application. Increased last-mile fleet productivity 4X. • Collaborated with CHRO on employee impact, communications, and targeted retention. Achieved cost reductions while meeting employee goals, including 90% driver retention.