Naveed Ahmed Tahir

•Establish and prioritize department policies, processes, and procedures into discrete tasks with clear accountabilities. •Manage all procurement activities of ZAFCO Retail. (Dubai, Alain, ABU Dhabi) •Ensure delivery of department and corporate requirements in liaison with internal and related functions e.g. scheduling. •Provide effective hands-on supervision and day to day management of an Admin Team, responsible for their performance management, providing timely feedback and coaching when required. •Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. •Responsible for resolution of operational issues or problems arising on a daily basis establishing root cause and implementing action to resolve. •Identify and deliver improved working methods/practices. •Ensure the quality of the content of information appearing in the internal systems and timely updates. •Providing Budget for Procurement, Vehicle Maintenance, Building Expenses, official mobile services, General expenses, Consumables, PPE, and ensure to complete jobs according to the estimated budget. •Clearly communicates to All Branches about company objectives so both management and employees are well informed. Ensuring company policies are followed •Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the department's requirements. •Manage the efficient maintenance of personnel systems and records for all staff within the Department, such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action, appreciations and Mabrouk’s, attendance exception reporting, performance exception reporting etc., capturing related data on a continuous basis, and developing the same into useable information. •Analyze the data against pre-determined limits/benchmarks and Company regulation

Department: Business Control. •Strategically plan with General Manager\VP operations to manage logistics, warehouse, transportation and customer services. •Direct, optimize and coordinate full order cycle. •Liaise and negotiate with suppliers, manufacturers, retailers and consumers. •Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. •Arrange warehouse, catalog goods, plan routes and process shipments. •Resolve any arising problems or complaints. •Ensure proper staffing of drivers for work schedules, including weekends •Supervise, coach and train warehouse workforce. •Meet cost, productivity, accuracy and timeliness targets. •Maintain metrics and analyze data to assess performance and implement improvements. •Preparing accurate reports for Head of Department by using logistics software “LOGINEXT” to analyze and improve ultimate performance and productivity of staff. •Comply with laws, regulations and ISO requirements.

Department : Business Control. •Managed all procurement activities of ZAFCO Retail. (Dubai, Alain, ABU Dhabi) •Communicated all levels of Management in areas of Planning, purchasing & operations. •Establish new plan to achieve higher efficiency in delivery of product to stores by scheduling inventory purchasing and receiving. •Coordinate with General Manager on company vans service schedule and inventory requirements. •Supervise and arrange Warehouse inventory of all branches (ZAFCO Retail) . •Arrange Machines & Equipment's, spare parts, special tools, consumables as per demand of all retail branches through various vendors and ensure to get best prices and services. •Addition of new suppliers and vendors to make purchasing operations efficient and effective. •Monitor and manage stored inventory of Head office retail and all branches. •Monitor system and make sure that valid data is in the system. •Perform a quarterly comparison between listed vendors and provide service manager with best recommendations. •PPE requirements must be observed {Instruct staff members to report and request replacement (coveralls, uniforms, goggles, gloves, helmets). •Stocks replenishment for Fleet and All FNC's •Using Applications to confirm and purchase inventory {CME Parts (Bosch),Partslink24 {All vehicles} ,markethub.shell.com (purchase shell oil)

Department: Customer Care Management & Support Operations. People management and support in terms of employee performance Documentation / conflict management. Manage and handle a team of 15 to 18 CCRs and achieve KPIs for Qualitative Quantitative targets. Periodically conduct one on one coaching/appreciation session with each team member and provide positive or constructive feedback. Initiate and follow up on Performance Improvements Plan of team members and provide effective coaching and guidance during PIP. To keep abreast with the latest information w.r.t the products, policies and Procedures for effective customer Handling. To provide feedback to the Management on issues and challenges w.r.t the job and suggest solutions. To perform other duties / special tasks as assigned by Floor Management. Handle escalations with resolution and necessary follow-ups & facilitate Floor Management for smooth floor Operations. Ensure Self and Team participation in Team meetings, Daily Clinics,CTP and other learning forums. Ensure team is aware of company’s policies & procedures and code of conduct Ensure careful handling of all resources provided to the team (headgear etc). Get hands on experience of every New Promotion and Service. Effectively plan and Update leaves in HITS/WFMS within the defined time. Provide Feedback to Team members based on calls evaluated by QA. Recreational activities for Team &Recommendation for Awards/Call of Fame. Conduct Appraisals on basis of team performance/constant check of adherence and Floor conduct.

Department : Customer Care operations. •Handling inbound calls at contact center to provide exceptional services for maximum customer satisfaction. •Handling multiple floor teams in the absence of the Team Leader. •Worked with Investigation & Resolution Unit (backend team) for handling unresolved cases for urgent solution. •Worked with GPRS Support Team for technical assistance to valued customers. •Provisioning of accurate and precise information about products, value added services, packages, and ongoing promotional activities to the customers. •Training teams and new hires on best Customer Services as per CS Standards. •Experienced at using different call center solutions such as ZRG Int., AVAYA. & SEIBEL 8.1

Department : B2B_corporate Business operations & Management. •Responsible of all activities of franchisee’s falling in Lahore zone (A), Bahawalpur & khan pur, liaqatpur, Ahmed pur East region. •Relationship Marketing. •Responsible for the targets assigned to franchisee & Distributors. •Solve franchisee issues and provide them good coordination with company. •Total ensures the product availability and distribution in franchisor and retail market. •Develop new dealers and distributors and FNC’s in particular area. •Provide assistance to FNC regarding customer services inquires, and follow up account related matters. •Daily visits in freelancer market with franchisee and ensure the P.o.s Material displayed in market. •Competitive analysis and market survey regarding Trend upcoming products (Mobiles). •To ensure that franchisee staff is properly trained on product knowledge, systems, routines •And procedures of soft skills. •Presentation of upcoming products to retailers and franchisee’s.

Department :Marketing & related support services. B2B Joined 4B Telecom, Pakistan as an Executive Marketing. · My responsibilities includes: · Co-ordination with corporate/ individual customers regarding sales. · Handling all issues concerning corporate sales {Related to Marketing} · Proposed strategy how to increase the Customers with ads & advertisement. · Current analysis of market on daily basis regarding sales. · Strategy making regarding 4B’s upcoming products. · Overseeing and developing marketing campaigns · Conducting research and analyzing data to identify and define audiences · Devising and presenting ideas and strategies · Promotional activities · Compiling and distributing financial and statistical information · Writing and proofreading creative copy · Organizing events and product exhibitions · Updating databases and using a customer relationship management (CRM) system · Coordinating internal marketing and an organization’s culture · Monitoring performance · Managing campaigns on social media.