Neil Hoare

Product Owner for the Data Engineering and Analytics Platform, delivering effective capture, storage, retrieval and analysis of research and and clinical test data. Provide data integrity across systems and processes to create a unified view of our clinical data that enables data driven decision making, and the production of scientific reports and conclusions that depend on diverse data sets collected throughout the Breath Biopsy process,

• Actively understanding business pain, requirements, and aligning delivery to growth objectives, • Work with multiple stakeholders to define features to address strategic and operational needs, across sales and service operations. • Identify opportunities for improvement, discover, assess, evaluate, and translate them into opportunities that leveraged Microsoft Dynamics 365 that provide business-value-outcome-based solutions. (ARM Flexible access, Sales opportunity management) • Create future development road-map and maintain a strong product vision. • Act as the voice of the customer (business) and communicate requirements to the scrum team. • Work directly with an Agile scrum team to plan, prioritize and deliver new features on the product that are focused on valuable outcomes to the business. • Highlight technical issues, risks and manage dependencies across dependent delivery objectives. • Maintain high levels of interaction and communication with stakeholders through multiple channels. • Manage operational stability including coordinating, implementing and communicating enhancements and bug fixes to the CRM system.

Lead Business Analyst global rollout of MS Dynamics CRM for Sales. • CRM programme definition Sales, Marketing and Service. • Target operating model development • Scoping and Business case. • RFI RFQ supplier and implementation partner selection. • Discovery, Detailed Design and Analysis • Business requirements management. • Integration and Functional design • End to end testing System verification testing , Integration testing, User acceptance testing. • End user training delivery. • Early life support.

• Developed scope and approach to establish a SAP CRM capability designed to replace existing Achiever CRM system for Oxford and Cambridge RSA (OCR) • Adopting SAP CRM Best Practice rapid deployment methodology delivered a fully tested, functioning system into the business in under 16 weeks• Planned and delivered intensive 4 week requirements elicitation and design process confirmation workshops • Prepared all requirements, business process, functional specification, security authorisations and design confirmation documentation • Effective problem identification and solution management including the design and delivery of required technical and business process changes • Unit Testing and System Integration Testing, including production of SIT tests • UAT test scripts, planned and delivered successful UAT• Supported Master Data migration activity including ECC – CRM and legacy system • Designed and supported replication and transaction data migration activities • Produced business reporting functional specification • Supported delivery and testing BI/BW query and reporting requirements • Management of Early Life Support.

Strategic change and technical infrastructure renewal programme, supporting the implementation of a Corporate Customer Relation Management System (SAP CRM) across the Cambridge Assessment Group (ESOL, OCR & CIE). Projects include: • Lead Business Analyst for SAP CRM Blueprinting and design • Analysis of initial capabilities & scope • Prepared high quality requirements documentation • Contributed to RFP and supplier engagement • Planned and facilitated SAP CRM blueprinting workshops • Documentation of blueprinting output • Production of detailed business requirements • Detailed process mapping and solution design • Production of high quality blueprinting Process Design Documents • Highly effective stakeholder engagement and management • Management of risks, issues and stakeholder queries • Robust management of suppliers and contractors • Management of solution validation • Identification, communication and management of cross SAP programme requirements and issues. Lead Business Analayst for SAP CRM implementation for CIE (Cambridge International Education) • Developed scope and approach to establish a SAP CRM capability to provide prospect and lead management for processing for CIE global account managers • SAP CRM Best Practice rapid deployment methodology • Planned and delivered intensive 4 week requirements elicitation and design process confirmation workshops • Prepared all requirements, business process, functional specification, security authorisations and design confirmation documentation • Effective problem identification and solution management including the design and delivery of required technical and business process changes • Unit Testing and System Integration Testing, including production of SIT tests • UAT test scripts, planned and delivered successful UAT • End user training and support.

Lead internal auditor for ISO9001 quality audit

Microsoft Dynamics CRM Implementation. Lead Business Analyst for global rollout (27 countries) MS Dynamics CRM for Sales and Marketing • Configuration and customization of Dynamics CRM including delivery of Outlook Integration – on and offline working, BID and Tenders Management Library, Campaign Monitor Integration and Global Recognition projects.

Lean Transformation and Business Process Improvement programme, with projects including: Lead business analyst for development and Implementation of Force Intelligence Briefing and Tasking System, utilising innovative BPEL process which allowed rapid agile development (Finalist for Chartered Institute for IT, UK IT Public Sector Project of the Year Award, 2009) Design and implementation of improved processes for the management of Volume Crime, identified £390k cashable savings and £350k efficiency savings, and introduced a robust performance framework and a consistent approach to victim support.

Operational Policing Performance Management, Crime Pattern Analysis, Statistical Process Control, Development of improved statistical analysis techniques. Initial scoping and development of Force balanced scorecard approach to performance management. Supported the implementation of Volume Crime customer service team and initial crime screening unit. Development of customer satisfaction surveying and analysis.

Resource and demand modeling analysis for organisational change programme leading to revised officer shift patterns and resource allocation and distribution model.

Management of project portfolio to generate products and service capabilities • Business change management & process mapping • Cost benefit analysis, management and alignment of funding priorities, resources and expenditure • Review and refinement of linked strategic and financial planning process and associated policy development. • Corporate programme risk management • Resource modeling, benchmarking and benefit realisation.

Development, collection, use and application of ABC data in resource management, strategic planning, financial modelling & operational policing.

Implemented and managed comprehensive force wide performance management, audit, compliance and inspection programme • Thematic and performance review Inspections with Her Majesty’s Inspectorate of Constabulary • Implementation of Quarterly Performance Reviews supporting operational policing.

Supporting corporate and democratic services with the development and implementation of scrutiny and research programme for local government oversight committee.