Nicholas Iakl
About
Nicholas Iakl is from Santiago Metropolitan Area. Nicholas is currently Founder & CEO at Sumeria , located in Santiago, Santiago Metropolitan Region, Chile. In Nicholas's previous role as a Chief Operating Officer at Perforagua, Nicholas worked in until Jan 2017.
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Nicholas Iakl's current jobs
Sumeria is building the first Emotional Scoring platform, a Gold Standard for empathy inside and outside the organization. On one hand, we rank the team based on their emotional levels to ensure quality in every contact. On the other hand, we measure real customer satisfaction and interest. Imagine that for each customer, you would know the best time to call, who is the best agent for the contact, what to say, and even the success rate beforehand. Understanding emotions (the emotional journey) gives Sumeria the power to improve empathy in every interaction.