Nicholas Pai

- Provided domestic companies with various sourcing options in China and Taiwan, matching quality to price by evaluating customer needs and requests - Personally audited factories for output and quality to ensure on-time delivery and quality service out of China and Taiwan - Organized facility tours with domestic customers in Asia, providing insight and assurance to quality, production capacity, and service - Coordinated with customers to conduct thorough PPAP’s and FA’s with engineers and buyers, decreasing lead time from sample to first production run - Forecasted raw material acquisition to ensure continuous lean manufacturing, boosting customers’ quarterly revenue - Wrote and continuously updated SOP’s for QC inspections for foreign manufacturing partners, clarifying expectations between domestic customers and foreign suppliers - Ensured on-time delivery of international products via airfreight and ocean freight

- Organized facility tours with domestic customers in Asia, providing insight and assurance to quality, production capacity, and service Launched a brand-new product in the horticultural lighting market, generating 3.5 million dollars in sales opportunities in the first 6 months - Managed North American employees, daily sales, business development, and marketing strategies resulting in closing over 1.8 million dollars in sales and generating over 7.5 million in sales leads within the first 24 months - Worked closely with product development team to identify and prioritize key feature requests and enhancements for large scale indoor horticulture build outs - Sourced high-quality lighting components in China through various suppliers and coordinated their timely delivery to the factory - Hired, trained, and supervised 6 staff members. Tracked their performance, provided framework for growth opportunities, and provided them monthly progress reports - Lead and mentored junior staff members to foster personal and professional growth, resulting in 25% improvement in output, providing bonuses for staff - Successfully managed last minute collaborative effort to launch new product at the largest indoor horticulture event, generating an additional 4 million dollars in sales leads - Collaborated with PGE, SMUD, Pacific Power, Puget Sound Energy, Idaho power, and members of Evergreen Efficiency to audit and secure energy efficiency rebates for customers

- Mitigated brand risk by monitoring all inbound Twitter and Facebook content for Airbnb and escalating to appropriate stakeholders - Partnered with Airbnb Public Relations team on relevant trends, sensitive issues, and high-risk events - Managed projects related to social trends and sensitive high-risk events - Reported and removed any copyright or trademark infringements - Wrote fraud investigation workflow for global team, decreasing customer contact by 40% - Presented weekly social media business analytic reports and presentations for senior staff - Engaged with promoter content and influencers on Twitter and Instagram - Wrote copy for community interactions while maintaining brand voice and fostering relationships via social media - Scenario planned for outbound content and user reactions during high profile campaigns - Developed presentations

- Lead ecological tours through old growth ecosystems with groups up to 90 persons - Provided five star customer service for guests while maintaining high safety standards - Collaborate and coordinate with teammates to ensure proper timing and organization to ensure guest satisfaction

- Designed environmental education day camp curricula for 1-8th graders - Implemented interdisciplinary lessons five days a week - Supervised interactions with community volunteers, agencies and organizations. - Interacted with the students parents and care-givers.

• Studied two terms of educational and cognitive theory and application • Collaborated with team members and community members to design an interdisciplinary outdoor educational curricula for 6-9 graders • Implemented 7 hour curricula to 4 classes at HJ Andrews