Nick Lloyd

Mix Origin is a new business venture that my myself and partner are setting up, a mobile pop up cocktail bar, catering to events, parties, wedding and corporate functions. In early stages of development.

The Jozam projects is a company owned by two Greek brothers, consisting of 3 restaurants on Melbourne’s busy Southbank promenade: Waterfront Southgate – A prestigious fine dining, silver service seafood bar and grill. Teatro – Pizzeria, Bar and Tapas. Breslin – Barbeque, Bar and Grill. As Executive Bar Manager, I am responsible for the smooth running of all 3 Bars and their business performance. Maintaining high standards of spirits and wines, food, service, health and safety, RSA legislations and helping to deliver best service to customers at all times. Duties: - Inspiring bar staff to deliver prompt, friendly and efficient service at all times. - Providing daily support to my venue head bartenders and venue managers. - Daily Stock Control and full weekly audits and beverage ordering. - HR responsibilities including recruitment, disciplinary, terminations training and development of staff. - Organising the weekly rotas, cleaning schedules, open and closing procedures. - Responsible for management of brand standards, displays, stock rotation, cellar management and cashing up. - Analysing data, sales reports and drawing conclusions for the business. - Daily and weekly reconciliation of sales, spending per head and labour costs. - In-depth understanding of RSA Laws – Australia’s Responsible Sale of Alcohol - Implementation of cocktail, wine and beverage lists - Building repour and creating relationships with wine, beer and sprits reps.

Every day running of popular village pub, duties involved: - Ensuring the highest standards of food and beverage service. - Keeping control of food and labour costs. - Health, safety and hygiene procedures are maintained. In depth knowledge of all menus. - Responsible for recruiting, training and development of FOH staff. - Resolving customer complaints. - Promoting reputation of pub especially involved with TripAdvisor. - Communicating with BOH to ensure sufficient service, menu development and function menus. - Dealing with sales reps, orders, deliveries, accountants, implementation of wine / beverage / cocktail menus. - Overseeing client booking and reservations. - Rota’s, time sheets and payroll for staff. - Ability to create an atmosphere and leadership qualities. - Monitoring sales and reports for restaurant owners.

I have had 2 roles whilst working for this company which has helped me increase my industry knowledge. Starting of as a Client Service Administrator, eventually moving up to a Collateral Controller. I have enjoyed my time with the company and I believe it has helped me gain valuable life, accountancy and business skills. • Establish and maintain professional relationship with clients and customers. • Analyse sales ledgers to allow recommendations to be made regarding finance. • Deal with incoming client communication (verbal/Written) and understand the nature of the inquiry and resolve as appropriate. • Verbal, written contact with clients on a daily basis to enable collection of overdue balances. • Establish the validity of specified debts through contact with customers and identifying any security issues and either dealing or referring where necessary. • Produce accurate and timely documentation and maintain records by data input. • Establish and maintain effective relationships within my team and other family groups, providing guidance and support. • Organise and prioritise own workload within agreed parameters. • Maintain own expertise and keep up to date with key developments impacting the recruitment sector.

A gained a lot of selling experience during my time as an estate agent, this was the first “Pressure Sales” environment I had been involved with, With daily targets being set and profit margins to meet and suits to be worn, Over my two years with the company, I gained valuable experience: • Collecting information about a property over the phone and arranging photographs to be taken and floor plans to be designed. • Visiting potential sellers and seeing the potential in property. • Estimating the value of the property. • Marketing and promoting properties for sale. • Negotiating towards an agreed price for the sale of a property that was acceptable for both buyer and seller. • Keeping up to date with trends in the local residential property and commercial market. • Monitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents. • Helping to train new starters and introduce employees into the industry. Although I did enjoy my time as an estate agent, the constant high pressure sales, long hours, competition for business and in my view, bad customer service soon had me thinking of a career change.