Nicola Thompson A Sy I

As the first Senior Business development manager Northland has ever employed I was given a great opportunity and a blank canvas to create my role within Northland. With no sales team and no leads I have self generated all new business and developed long term relationships with large enterprise global clients in order to create a long term pipeline and to secure new opportunities for Northland. Preparing large detailed RFP’s and RFI’s and secured contracts for security integration, global service and PPM along with professional engineering services for specific custom reporting or integrations. Working pro-actively with internal teams within Northland and external suppliers across EMEA, APAC and the US to onboard managing from concept to completion. Over a period of 3 years I secured a number of large global Enterprise clients with overall values to £1m, the largest providing services across 80 countries.

Responsible for the development of new opportunities across London and the UK working directly with End Users, Construction and Consultants. To attend Networking events, manage attendance to marketing exhibitions and seminars in order to promote the profile of Lenel ad UTC. I am also responsible for working closely with suppliers and sales in order to develop opportunities where Lenel has not been specified and manage any support issues between the suppliers and UTC.

Responsible for a Portfolio of accounts ranging from retail, commercial, healthcare, public sector, facilities and leisure with an annual turnover of £1.4m. Key focus is to provide best customer service and provide solutions to my clients business and everyday requirements. To make sure requirements for annual services in line with current legislation are met. Provide kpi reports on a monthly basis to monitor and manage all aspects of service. I work with my clients to become part of their business and build a relationship on which trust and honesty plays a big part. As a result of my dedication and attitude to my clients service requirements, I have continued to exceed my targets month on month.

Responsible for the development of new maintenance covering all HVAC systems with a growth target set over a period of 5 years to 50%. Re-visiting existing customer base along with public and private tenders along with FM Companies. I was also tasked with developing internal business with Imtech Aqua's own Trend BMS Systems with a view to working across the Imtech business in both the North and London offices in relation to construction projects Imtech had secured.

Development of new business opportunities for security integration projects working directly with End users and M&E contractors along side Diebold Project Managers and the management of after sales process to manage close out and service support to include preventative maintenance contracts. Consistently over achieving on set annual targets for both Integration and Service and providing a high level of account management to build relationships

I started out my career with ADT Fire and security in the Central monitoring station before then moving on to start a 3 Year Security Systems Engineering Apprenticeship Installing Intruder Alarms, CCTV, Access Control and Fire Alarm systems. Once completed I spent a total of 7 years on the tools before then moving into a Sales Engineering role. Following a number of years consistently over achieving my targets I progressed through various sales roles through the years and consistently hitting targets. I finished out my time at ADT as a Major Projects Systems Sales Exec designing and costing bespoke security and fire installations for large corporate organisations before deciding to move into a new role with a new company.