Niwantha Hettiarachchi
About
Niwantha Hettiarachchi is from Sri Lanka. Niwantha works in the following industries: "Information Services", "Consumer Electronics", "Retail", and "Human Resources". Niwantha is currently Assistant Manager Marketing & Ecommerce at Homelux (PVT) LTD, located in Colombo, Western, Sri Lanka. In Niwantha's previous role as a Assistant Manager Ecommerce at DSI Samson Group - Sri Lanka, Niwantha worked in navinna until Nov 2021. Prior to joining DSI Samson Group - Sri Lanka, Niwantha was a Manager Business Development at 444 Powered by Dialog and held the position of Manager Business Development at Sri Lanka. Prior to that, Niwantha was a Executive - Business Development & Expansion at IPM Sri Lanka, based in Sri Lanka from Feb 2017 to Jul 2018. Niwantha started working as Business Development Executive at Ridgecrest Group (pvt) ltd in Colombo 03 in Jan 2014.
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Niwantha Hettiarachchi's current jobs
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My role at DSI is managing daily sales and operations, maintaining reporting, and highlighting opportunities to drive results for the website while providing support to the Marketing & Brands Manager. Overview of Responsibilities -Providing operational support to the Customer Service team while managing escalations and complaints. -Managing KPIs for calls/ email interactions to develop the customer experience on and off-line. Debriefs with manager weekly and conducts monthly recaps. -Monitoring Order Processing Team, to ensure timely process of all orders/ returns, etc. -Testing and/or troubleshooting new website evolutions and reports any bugs/ glitches as a liaison between our NY office and our Paris web team. Provides full follow up to ensure issues are resolved. -Facilitating upcoming and ongoing projects, and test new developments to better the customer experience online. -Tracking and analyzes sales results from newsletter and social media traffic. -Creating and managing online Paid Search Ad Copy and SEO feeds. -Providing detailed market analysis and competitor benchmarks while identifying and reporting on current fashion trends. -Working cross-functionally with our retail operational teams to support sales plans and marketing goals. -Optimizing internal workflows to increase speed and efficiency. Prioritizes tasks to ensure increased productivity and project management. -Identifying roadblocks and opportunities to grow our online VIP list. -Overseeing onboarding and training of new customer service specialists.