Nora B Pangan MCM

• Strategic and business planning, and annual operational/budget/financial planning • Actionable alignment of business strategic direction & market demands analysis versus network/technology infrastructure planning and implementation • Corporate long & short-term goals status monitoring and execution strategies collaboration • Enterprise PMO, business transformation team, and concurrent leadership assignment on some roles to be set up, reinforced, and scaled • Program management for enterprise strategic projects portfolio – from feasibility studies and due diligence exercises up to implementation-metrics and benefits-realization monitoring (APG international submarine cable system, OSS, National Broadband Network, growth drivers and directional scenarios assessment with external consultants, local/global/industry strategic and operational partnerships, and investment/funding programs --- PwC, ING, SGV, Pioneer Consulting, UBS, McKinsey, KPMG) • With the senior executive committee, regular business governance and review sessions • Industry/competition/environmental data research, scanning, synthesis, and analysis • Business intelligence and business/financial/operational performance analytics • Market/economic profiling and feasibility assessment of target market areas • Industry/competition/environmental data research and synthesis, global and industry innovation/technology/growth trending analysis • Global standards and best practices certification/renewal exercises

• Technical subject-matter-expert advisories and researches for clients re. persistent and impending technology, business and market trends/issues. • Data analysis & synthesis of technical, market and consumer data surveys/researches, and global best practice standards. • Continual data research/analytics on broadband/ICT products & adoption cycle, next generation networks, IT/Network security and governance, knowledge/data management tools, internet/digital/media trends and applications (i.e. social professional networks, SEO, online/mobile marketing, pay per click adverts), and web traffic/data analytics.

• Championed/Led the establishment of an end-to-end (E2E) service management framework for broadband products (i.e. service/transaction delivery from devices/CPEs/terminals up to network/IT/IP domains and BSS/OSS/ERP/CRM domains) to ensure superior user experience and service quality. • Inclusive of overall business analysis and program management for various product deployment initiatives & related projects implementation. • In collaboration with various technology partners: Nokia, Ericsson, Qualcomm, Device Management Solution Providers, Service Assurance Management Vendors. • KRAs: Telecom service delivery assurance and innovation inclusive of corresponding business analysis; service assurance data analytics; management of service quality (KPIs/KQIs), service level agreements (SLAs/OLAs); systems and process/policy (i.e. capacities, risks, problems/issues, changes and crisis) and project/program/portfolio; and business/strategy planning, operations and performance management. .

• Tapped by the Chief Operating Adviser (COA) to lead a special project. Responsible for the overall business analysis and business case rationalization, and POV of Project SONIA (System of Network-data Intelligence & Analytics). • KRAs: Suitable network data sources and systems assessment; definition of functional/technical specification and business/stakeholders' requirements; management of BI/SONIA trial-runs (or Proof-of-Value) and solution validation; and business case justification. Included also was the various solution assessment for the most suitable enterprise DWH-BI-DM-ODS architecture. In collaboration with technology partners: HP, SAS, Microsoft, Nokia, Oracle, IBM Cognos, LogicaCMG, Business Objects, ACL, SPSS, MicroStrategy, Hyperion, Teradata, QlickView, Sybase, Informatica, GIS/MapInfo, Esri and Soluziana. Special Project: Served as one of the deployment pioneers for the first-ever Globe Technology Summit event management (highly commended by senior management and partners). In collaboration with key technology partners: Nokia, Microsoft, HP, Sybase, IBM, Intel, Oracle, Sun Microsystems, EMC, SAS, Logica CMG, NetApp, Symantec, Alcatel, and Alvarion.

• Pioneered/Established the FRM organization and its continual performance/capability growth from section into division level. • KRAs: Operations for both headquarter & regional offices (i.e. covering technology/product/ usage/revenue assurance data analytics, risk prevention and compliance); manpower training and skills development; business analysis and implementations/operations of needed FRM transformation, systems/tools, resources and business process/policy management; project/ program and test management; IT services & systems administration; and work alignment/ cooperation with internal, local, and international partners (e.g. service providers, roaming partners, ACGs, telecom associations). • In collaboration with technology partners: HP, EMC, Oracle, ECtel/cVidya, MathLab, Symantec, i2, Pivotal & e-Science.

• Reported directly to the President/COO/CFO on business analysis, business/technology development and revenue assurance initiatives. • KRAs: Business and strategy planning; business plan models and reports; business and technology development; product development and path analysis; sales/marketing assumptions and targets analysis; revenue assurance; overall business performance management analytics; and various investment/JV & M&A due diligence exercises. • In collaboration with financial consultants: Goldman Sachs, Chase Manhattan, AIG, and Cable & Wireless.

• Given new company ownership and in support to the related change management plan, assigned for business analysis and project/program management of priority projects by the CIO and CFO. • KRAs: Customer Care & Billing Systems - Needs Analysis; business process/policy/procedure management - transition from the stop-gap billing system into ISIS environment; design & implementation for a calling-card usage monitoring/analytical system; and capacity/CAPEX vs demand management.