Norbert Kalinowski

- Introduction, support and continuous improvement of the PIM/MAM system - Application Management PIM/MAM - Analysis and optimization of processes and procedures - Validation and analysis of international customer requirements - Single point of contact for all technical questions and assumption of the support activities - Further development of business processes and technical concepts within the framework of the requirements management - Consulting of the departments regarding the use and the further conceptual development of the PIM/MAM- Systems. - Planning and implementation of service quality assurance measures. - Central control of software and content update processes. - Monitoring and optimization of existing workflow processes. - Definition of new processes and workflow procedures. - implementation, as well as the monitoring and continuous improvement of the service and support organization (according to ITIL) - Coordination of 1st, 2nd and 3rd level application support (IT service management). - Supporting the problem management - Execution of data migrations - Development of concepts, as well as support in the development of technical documentation such as operating manuals or system documentation - Coordination between management, departments, information management, information and communication technology and external partners. - Introduction and support of a project tracking tool for teams. - Introduction and operation of a service desk management tool - Atlassian Jira Administrator & Atlassian Confluence Professional - Application Manager Atlassian Software Components(Jira, Jira SD, Confluence, BitBucket, Bamboo) - Conceptual support for the introduction of data quality, data governance and data stewardship processes