Oliver Alcalde Fernandez PMP CSCP

- Responsible for the negotiation of the cost, terms, quality, technology and delivery with the suppliers. - Manage the supplier performance, identify risks and develop/implement strategic buying plans to assure fulfilment of business objectives (develop, promote, globalize, replace or reduce supplier panel size), providing quantifiable achievements and monitorization of scores. - Lead all supplier communications for Engineering changes, minimizing cost impact, and coordinating timing and samples with Project team, and Operations Team. - Align with the executive management the long-term supply chain strategy and develop the implementation plan redefining processes and KPIs to support such strategy.

- EMEA Supply Chain Lead for Excellence Programs in Maxim’s growing markets (Automotive / Industrial / Healthcare / Data Center & Comms) managing a team of analysts based in EMEA and APAC region. - Ensuring customer supply health by proactively managing Maxim’s products customer delivery programs and interfacing at all levels of the organization to manage customer delivery expectations. - Cross functional collaboration with several departments (Finance, Customer Operations, Sales, Business Units) to eliminate inefficiencies through process improvement.

- Key role in the design and execution of the Logistics program by leading Logistics in the EMEA region. - Monitoring carrier on-time delivery performance and service quality. - Leading Quarterly Carrier Evaluation in EMEA region both managing qualitative and quantitative data to assess carrier performance. - Consolidating Logistics reports to evaluate potential savings in freight and import/duty costs.

- Responsible for the preparation, analysis and presentation of key business metrics, performance against targets, trending to senior management on a weekly basis and how using this information will lead to increased productivity and profitability. - Development of Business Intelligence tools to automate supply health threats detection based on raw manufacturing data and deployment of corrective actions. - Identifying key issues across a broad range of areas and effectively communicate recommendations to executive leadership. Promoted to Senior position after 2 years.

- Execute the Enhanced Due Diligence policy and program as it relates to high risk business categories (e.g. Gambling, Insurance or Financial Services) and review their policies and procedures as they relate to regulations, ensuring compliance and mitigating risk for PayPal. - Provide feedback to management regarding necessary changes and updates including policies, upgrades and potential workflow changes.

- Review PayPal accounts and determine the legitimacy of the account and account holder, assess the associated risk and take the appropriate measures in order to mitigate the risk. Investigations involved multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal and eBay activity, phone matches, IP Search and different online resources. - Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.

- Work to resolve customers’ queries by phone or email and work with the most relevant department so it can be dealt with appropriately. Make key decisions regarding customer queries working in collaboration with Fraud department taking into account numerous risk indicators and customer activity. - Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Point of Contact with Operations Department - Responsible for ensuring that the daily activity schedule of my teammates (group of 30 agents) was updated and if necessary, I adjusted any disruption by working in Real Time with such department.