Paige Zachs
About
Paige Zachs is from New York, New York, United States. Paige is currently Member at StartOps. Paige also works as Advisor at Parabola, a job Paige has held since Oct 2024. Another title Paige currently holds is VP Supply Chain, Operations & Customer at Coterie. In Paige's previous role as a Senior Director of Operations & Customer at Coterie, Paige worked in New York, New York, United States until Aug 2024. Prior to joining Coterie, Paige was a Director of Operations at Coterie and held the position of Director of Operations at New York, New York, United States. Prior to that, Paige was a Chief Operating Officer at Clare, based in New York, New York, United States from Jan 2020 to Aug 2021. Paige started working as Head Of Operations at Clare in New York, New York, United States in May 2018. From Jun 2016 to Aug 2017, Paige was Operations Strategy Manager at Warby Parker, based in New York, New York, United States. Prior to that, Paige was a Business Analyst at Warby Parker, based in New York, New York, United States from May 2015 to Jun 2016. Paige started working as Senior Associate at Strategy& in New York, New York, United States in Jun 2013.
You can find Paige Zachs's email on finalScout.com. FinalScout is a popular professional database with more than 500 million business professionals and over 200 million company profiles.
Paige Zachs's current jobs
• Own end-to-end operational strategy and execution across supply chain, operations, and CX, with direct accountability for profitability, scalability, and customer experience. • Drive gross margin expansion and operating leverage through partner strategy, network optimization, and automation. • Lead and develop a lean, high-performing remote team spanning strategic sourcing, vendor management, planning & inventory, freight, warehousing & fulfillment, shipping, and customer experience. • Act as a cross-functional connector between marketing, operations, and technology to ensure strategy translates into execution.
Paige Zachs's past jobs
• Led supply chain network design and expansion, adding a third warehouse and onboarding regional carriers, reducing parcel spend and improving gross margin by 125+ bps. • Built and scaled a world-class Customer Experience organization from the ground up, combining rigorous process design, conversational AI, and a service-driven culture. • Implemented feedback systems across physical product, digital experience, and CX touchpoints, leveraging LLMs to identify NPS drivers and prioritize high-impact improvements.
• Built Coterie’s operational foundation from scratch, including SOPs, internal tools, and standardized workflows across functions. • Designed and implemented the company’s operational reporting framework, defining KPIs, targets, and executive-level insights. • Negotiated freight, warehousing & fulfillment, and parcel agreements, delivering material cost savings and improved unit economics. • Took over and rebuilt the entire Customer Experience function, stabilizing performance and laying the groundwork for scale.
• Responsible for supply chain, customer experience, digital product, finance, and business operations. Collaborated with CEO on overall strategy, partnerships, fundraising, investor relations, and people. • Operated as Digital Product Manager and worked with agencies to launch new features, integrate new SaaS platforms, and optimize overall site experience.
• Launched first DTC paint brand in July 2018, building operations from the ground up. • Formalized playbook for planning, sourcing, inventory management, warehousing and fulfillment, and customer experience. • Recruited, trained, and managed employees, consultants, and outsourced partners.
• Oversaw project to build network optimization model. Evaluated 100+ alternate production and fulfillment scenarios and identified optimal solutions based on customer service level, cost, and flexibility targets. • Led global RFP for third-party optical lab services, resulting in 100+ basis point impact, while developing long-term strategy to vertically integrate and build in-house lab capabilities. • Implemented Vendor Managed Inventory (VMI) program with packaging supplier and enabled direct shipping to retail and lab locations, thereby reducing freight costs and inventory levels.
• Managed initiative to streamline new product development process across Product Design & Development, Merchandising & Planning, and Supply Chain to improve cost transparency and cross-functional coordination. • Operated as interim Production Manager and implemented formal Vendor Compliance program with factories in Asia. • Created robust strategic sourcing process, templates, and tools, resulting in significant packaging savings.
• Partnered with COO/CFO to assess S&OP maturity and develop framework and forecasting tool for luxury jewelry brand. Established data hierarchy and planning horizons based on key commercial & operational decisions. • Performed operational due diligence of food manufacturer on behalf of strategic buyer. Identified key risks and opportunities for $6MM EBITDA and $6MM working capital impact.
• Led Voice of the Customer project on post-purchase experience for specialty retailer. Mapped current experience and defined comprehensive set of requirements for delivery, customer support, returns and exchanges, loyalty, etc. • Recommended outsourcing distribution for publishing company undergoing print-to-digital transformation. Managed large-scale RFP process including vendor due diligence and negotiations resulting in 11% savings.
• Identified supply chain transformation opportunities across the Department of Defense. Implemented solutions to improve aircraft utilization resulting in $500MM+ savings. Won the Cost Savings & Process Improvement Award. • Acquired by Strategy&