Pamela L Johnson MBA

Make a true positive social impact on individuals, families, and communities by leading the organization’s Veterans and military family programs and services. Direct all operational functions, including day-to-day program oversight, budgeting, public relations, marketing, service delivery model management, and training, program data analysis, and reporting. ► Developed a person-centered program from concept and RFP creation through budgeting, systems documentation, and launch ► Led development, management and support of portfolio data collection, validation, and information systems support, as well as data utilization for grants and contracts ► Aided nearly 12,000 veterans and met over 13,000 outcomes to date, including people served, jobs placed, and retention ► Maintained an 80% six-month retention rate for individuals that were placed in new jobs and a 70% one-year retention rate through the development of corporations recruit the right individual for each role ► Developed and tracked spending plans for multiple high impact projects, including a $500K project funded by USAA and a $5M project funded by the Walmart Foundation; Managed 12 subgrants that supported over 4,000 veterans and military families ► Achieved a 35% performance growth after establishing a tiered communication plan that was supplemented with webinars, weekly performance dashboards, and strategic meetings with CEOs and Vice Presidents. ► Increased web traffic to Goodwill.org 6% through a national radio media tour with 25M listeners by promoting veteran initiatives ► Represented the organization at major conferences around the globe and communicated the mission of the program ► Worked persistently to increase equity and inclusion by ensuring the language on marketing material and recruitment strategy mirrored inclusiveness and ideal outcomes