Pamela Perales Arteaga

• Hold ownership of growth and profitability KPIs; communicate closely with executive leadership to align growth initiatives and cost optimizations with organizational vision • Advise clients on accounting, statutory compliance, finances, and administrative management • Forge new service models aimed at minimizing risk, optimizing controls and processes, and ensuring organization compliance • Formulate cross-selling strategies and drive regional implementations to capitalize on key opportunities and further define market share growth • Identify and direct talent retention strategies to best position long-term organization success Key Accomplishments: • Increased profitability by 7%, occupancy ratios by 91.5%, and reduced process times by 50% by optimizing customer data collection strategies • Defined a regional model for commercial material after successfully redesigning Peru commercial material • Generated 60% of incoming leads while maintaining expected income at 96% of projected by incorporating commercial indicators for Business Process Solutions • Improved client data quality by 97% within 2 months and grew projected turnover by 5% in Q1 2021 during a telemarketing project that involved Peru and Mexico commercial teams