Paul Maynard

My new role includes managing the Software Release Management process including Delivery Managers and Central QA Teams. In addition to this I am setting up a new PMO function to deliver all internal Technology projects, including the Project Managers.

Tungsten lead the market in delivering secure and intelligent invoice solutions for both buyers and suppliers. My role is Project Managing a series of Salesforce-led projects, which provide integrated portal solutions to Tungsten's client base, but also implementing Salesforce across Tungsten itself, as our own CRM platform.

Project: Consulting to Fujitsu's IT and Services divisions carrying out specific vertical industry research for their Sales/ Marketing depts. Then creating/ authoring for their vertical industry Sales teams a series of business driver-led conversations that tie into their product and services portfolio. This is then content managed onto a Smartphone app with decision trees and navigation to enable a sales person to lead intelligent and solution-based conversations with clients.

Working as part of Global Leadership Committee, and with teams in Dubai, Cairo, UK and US, responsible for a range of Projects including sourcing and procurement of Media Content from external partners, the Research and Analysis teams and the delivery to clients (via on-line portals and Analysts reports.) Also responsible for Project Management office across the group, and the launch of 2 x NEW client portals/ dashboard solutions. Constantly and successfully driving down costs and enhancing efficiencies. CARMA continues to innovate and lead the market forward.

Project Managing a Customer Services Transition programme, consolidating the CS functions of a number of discrete lines of business within the Daily Mail brands group, into one 3rd party partner and implementing Salesforce Service Cloud as the system solution. These are currently delivered via different organisations, external partners and data systems, and the exciting challenge is to consolidate these and create a consistent approach to the experience we provide to our customers, and the way in which we can intelligently used the data we capture and transform into usable information to help drive the business forward.

CisionPoint acheived CODiE awards as the Best Online News Service award in 2009, the Best Marketing/PR Solution award in 2011 and the Best Online Business Info Service in 2012. Reporting to the MD as part of the Senior Management team, in addition to previous responsibilities I then took on overall management of the Customer Services dept, Operations function and the Project Management teams.. This enabled us to ensure that the organisation was dedicating enough focus and attention to being customer centric and growing loyalty. Successful areas included: - Successful migration away from multiple legacy Customer systems to focus on one-platform - Creation of SLA's with main services provider to drive performance improvements. - Development of pod working practices to address both reactive and proactive activities - Continuous process development / improvements within Salesforce (and Docusign) - Implementation of NEW telephone system to the organisation - Introduction of NEW Live Chat application to provide clients with an alternative touchpoint integrated into Salesforce. - Design and recommendation of NEW roles and structures to overhaul the Client Management functions and improve client experience and integrate Cision more closely into the clients business. - Work with the Digital Strategy and Marketing teams to overhaul the websites in Europe including development of a new Wordpress CMS

In addition to previous responsiblities, I took over the Infrastructure, Network, ICT and Back Office systems. Achievements included shutdown of 2 locations consolidating into a 3rd with complete relocation of in-house data centre, to a virtualised hosted partner (L3) , successful implementation of Salesforce across the business (to replace previous CRM) including integration with Accounts system amongst many others.

Responsible for managing the Development and Support teams and delivering end-to-end Project Management of the CisionPoint Europe application. This role required me to interface consistently with senior contacts in Product Management and IT, as well as managing the budget and resources within an offshore development team. My achievements included: - Successfully project managing and launching the largest and most complex CisionPoint Europe application within budget, cost and to scope to exacting quality levels. - Introduced new processes and control mechanisms to successfully manage change in requirements and also pioneered joint testing models to ensure scope and quality can be controlled during the project lifecycle - Designed and set up the first SLA driven 24/7 support service in Cision including establishing contracts and budgets. - Successfully executing the Cision Project Management methodology (as a support function to the PMO) to deliver projects from inception to completion. - Reduced outsourced development resource budgets during 2010 by +50%

Accredit worked with clients Sales and Marketing teams to develop web-based tools, coaching events and accreditation programmes to assess their sales teams ability to sell effectively. Successful areas included: - Owning and managing consultative relationships with the largest UK blue chip telco. - Creating web-based Sales messaging tools to help bring proposition selling to a traditional product sales organisation. (1 such project was attributed with generating c£1.3M of new revenue.) - Successfully managing accreditation programmes (10+) and delivering face-to-face sessions to c800 Sales personnel. - Designing and delivering 15+ different education and training programmes to c3000 customer facing and sales personnel.

Global developer for Document Management Software solutions. Turnover c$12M - 95 employees. A Microsoft Certified Solutions Provider; reporting to C.E.O.) Responsible for a number of different functions / teams: Cross business internal projects (ICT oriented) (staff c15) Internal ICT systems and MIS (globally - UK / US / France / Sweden) Providing Technical support and consultancy to the reseller channel Full budget responsibility for the above, reporting to the board. My achievements included: - Full Project Management and relocation of ALL IT and Infrastructure systems as part of a total company relocation with NO downtime during operational hours - Specification and implementation of Goldmine (pre-CRM) to all client staff - Creation of Project Office to manage all software development programmes also including Y2K compliance and ISO 9001 accreditation - Developed Disaster and Recovery Plan and chaired the Security committee - Creation of a cross business Support helpdesk which included customer call management, creation of revenue generating consultancy function. This had a direct result in improving customer response times by c30%

UK Market leader in Computer Reservation Systems (CRS) for the airline industry. Turnover c£350M - c350 employees Responsible for: - A team of Project Managers and multi-skilled Specialists (c30 staff) - Full dept budget of £1M+ p.a. - Managing IT support including development and testing (QA), Technical Training, 2nd / 3rd line support and Technical Consultancy Support My achievements included: Reducing the training overhead on all new projects by c60% Reduced calls into 3rd line support desk by c75% over 12 months Designed and implemented a new matrix organisation of Project Managers and team managers to support the new company strategic direction.

Responsible for a team of engineers supporting the London City area (c150 customers). Main achievements included: Planning / relocation of the area network centre to a new location on target, and with no unplanned service disruption to the customer base involving coordination with BT and other service providers.

Apprenticeship fully passed with Merit. My achievements included: - Passed all Academic and Internal courses and exams with merit. - I was selected to attend two National BT Development Courses testing and developing Leadership and group-organisational skills.