Penelope Carlier
About
Penelope Carlier is from Paris, Île-de-France, France. Penelope works in the following industries: "Internet". Penelope is currently Senior Staff Program Manager, Service Business Operations at Tesla, located in Amsterdam, North Holland, Netherlands. In Penelope's previous role as a Regional Operations Lead at Lime, Penelope worked in Amsterdam, North Holland, Netherlands until Sep 2020. Prior to joining Lime, Penelope was a Product & Marketplace Lead EMEA, JUMP by Uber at Uber and held the position of Product & Marketplace Lead EMEA, JUMP by Uber at Amsterdam, North Holland, Netherlands. Prior to that, Penelope was a Senior Operations Manager LATAM, Rider Growth & Access, Uber at Uber, based in Mexico City Area, Mexico from Jan 2017 to Feb 2019. Penelope started working as Marketing and Sales Development Manager, Premium Waters, LATAM at Danone in Mexico City Area, Mexico in Jul 2014. From Apr 2011 to Oct 2013, Penelope was Senior Consultant Retail and Consumer Goods at Kurt Salmon, based in Paris Area, France. Prior to that, Penelope was a Junior Consultant at OTC Conseil, based in Paris Area, France from Jul 2010 to Dec 2010. Penelope started working as Sales Specialist, Tour de France at AMAURY SPORT ORGANISATION A S O in France in Jul 2008.
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Penelope Carlier's current jobs
Penelope Carlier's past jobs
- Marketplace: led the regional marketplace team (5 people) across the following verticals: Rider growth and experience, Fleet performance, Vehicles positioning, Risk (loss and vandalism). - Product strategy: led the 2020 product planning for EMEA. Worked with the software and firmware teams on a regular basis on product features development, top business challenges, experiments and solutions - Market entry: led the product work streams for the Paris scooter tender working closely with Policy, Ops, Software and Hardware teams to promote the first JUMP in-house scooter with a swappable battery and improved location accuracy; answered ad-hoc requests for EMEA public tenders, coordinated the regional strategy on parking compliance improvements - Technical program management: supported complex projects implementation including the JUMP Bike network migration to Uber backend infrastructure working in close collaboration with Eng and Ops teams - City launches: supported the launches of 14 bike and scooter cities from a product readiness perspective, including core functionalities, city compliance requests implementation and localization - Product support: regional on-call product POC for all active cities, defined escalation process and supported the scoping and resolution of software and firmware issues across tools (Rider app, Vehicles reliability and performance, tools for Field and repair Operations, data accuracy)
- Growth: coordinated the monthly acquisition budget for the Give Get channel across LatAm, optimized Give Get channel resulting in 10M USD savings and a ROI-positive ratio (cost per first trip / user lifetime value) - Access: identified opportunities and coordinated projects to increase Uber penetration in LatAm markets, including the launch of an Android app for low-end device users (Uber Lite) and experiments roll-out (m.uber.com) - Stakeholder management: coordinated regional experiments and product launches across the region, fostering strategic and operational alignment between Product, Regional (Legal, Finance, Marketing, CommOps) and Territory teams, to reach Uber global and regional growth targets - Strategy and planning: identified and sized the opportunity of strategic projects for the region - Operational excellence: identified and coordinated of product improvements, debugging and experiments roll-out (signup funnel, Web, referral) in coordination with Product and Territory teams
- Strategy: defined the regional brand activation strategy for Danone premium waters in LatAm, including customer targeting, market prioritization, sales and marketing plans by channel (cafes, hotels, restaurants, airports, hotels) - Stakeholder management: engaged the regional sales team and local players to define and execute strategy - Sales development: supported sales development resulting in a 2015 turnover growth of +11% at regional level
- Core activities: quantitative and qualitative market analysis, client interviews and workshops facilitation, generation of executive presentations, coordination of internal and external stakeholders - Key projects include: 1-year prospective workshops facilitation for the executive board of a leading department store), strategic planning and in-store operations optimization for top French retailer, (innovation process design for an e-commerce logistic group
Consulting projects on sustainable finance and climate change economics.
Part of the Tour de France sales team, selling Tour de France products on the itinerary of the bike race, two years in a row (2008 and 2009).
International competition analysis and sales reporting for La Roche-Posay
Coordination of a €2 billion project on European B to B markets