Philippe Bockstael
About
Philippe Bockstael is from Greater Marseille Metropolitan Area. Philippe works in the following industries: "Computer Software", "Information Technology & Services", "Computer & Network Security", and "Wireless". Philippe is currently Technical Support Manager at ALCINEO, located in La Ciotat. In Philippe's previous role as a Technical Project Manager at BEWEIS, Philippe worked in until Nov 2019. Prior to joining BEWEIS, Philippe was a Secure Payment Technical Project Manager at ALCINEO and held the position of Secure Payment Technical Project Manager at La Ciotat. Prior to that, Philippe was a RFID Software Engineer at Ibizz from Nov 2008 to Dec 2010. Philippe started working as Research and Development Software Engineer at Gemplus in Feb 2004. From Dec 2001 to Feb 2004, Philippe was RFID Software Engineer at Athelia Solution. Prior to that, Philippe was a Research and Development Technician at Gemplus from Sep 1994 to Nov 2001.
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Philippe Bockstael's current jobs
I manage a technical support team and ensure the quality of service provided to our customers. To achieve this goal, I analyze the results obtained and optimize support process. I help the development teams to prioritize technical problems and I participate in the identification and resolution of technical problems. With the feedback from our customers and the solutions provided during problem resolution, I collaborate with the other teams in the continuous improvement of our products. I set up KPIs for improving the support and customer experience.
Philippe Bockstael's past jobs
I help customers to define their needs according to their payment project. For instance I help them to fill in the Implementation Conformance Statement related to payment scheme. During all project life I inform customers by providing status report and by sending communication emails regularly. I support them during and after certification stage. I help project’s team to prioritize technical issues and assist them in identifying the root cause of technical issues. I am in charge of Payment and EMV projects (e.g EMV, PayPass, PayWave, ExpressPay, DPas, EFTPos, MyClear) and PCI PTS project (PCI 4.x & 5.0). When I have some time I develop tools in C# or small Java Card applet.
Software and RFID projects management (“Tag & ship” and “Track & trace” application types). Tracking and tracing software development in C# according to customer specifications. Customer training and end user software support. RFID middleware development in .Net technology. Web Service development in order to exchange data with mixed operating system and software.
Developed in C++ Smartcard USB reader’s driver compliant with PC/SC standard. Gave customer PC/SC and smartcard driver relationship training. Developed in C HID smartcard reader’s firmware. Performed customer technical support. Developed various PC/SC software in C++.
Developed in C++ tracking and tracing software (gas cylinder, ink cartridge). Wrote software specification according to customer requirement. Developed in C RFID middleware and RF reader standalone software. Created, updated and maintained software test tools.
Development of tools in C++ for R&D teams Development of testing program for smart card reader (production use) Study and development of troubleshooting software for contact and contactless readers Drafting of analysis reports (English/French) and troubleshooting assistance documents Customer technical support (international customers)