Pierre Constantin

Founder of TheOnlineBoost, a digital marketing agency in Los Angeles. Passionate about empowering local businesses with flexible, affordable marketing solutions, including website design, social media strategies, SEO optimization, and AI implementation.

Located just south of the bustling Downtown Los Angeles, our half acre showroom sports an impressive and unique collection of interesting and fun cars, dating mainly between the 1950’s to the 1980’s. With a constantly rotating and ever growing inventory of beautiful cars, browse our collection online and make an appointment to visit our showroom or just pick up the phone. Sportscar LA has been built on a lifetime of passion for unique sports and classic automobiles.

I provide expert guidance in customer success, operational excellence, and business growth strategies. With over 15 years of experience leading high-performing teams and driving impactful customer experiences, I help companies streamline operations, enhance client satisfaction, and scale effectively. My services include strategic advisory, process optimization, and customer journey enhancement, tailored to meet the unique needs of B2B and SaaS organizations. I empower businesses to achieve measurable results through data-driven insights and proven methodologies.

• Oversaw operations and customer success team, including ~100 FTEs and 4 offshore business partners, covering a portfolio of 8000+ B2B clients (restaurant owners) and offering direct customer support for ~20 virtual brands • Executed a customer experience turnaround from Day 1, including onboarding, activation, support, reporting directly to the COO as a member of the Strategy Leadership Team; within 12 months drove +50% CSAT and +30% NPS scores for B2B clients • Analyzed customer funnel, partnered cross-functionally with finance, product, sales; to reduce client churn by 40% in 6 months. • Built omni channel environment using Salesforce enabling all clients to reach out 24/7 through live chat, SMS, email and phone. • Partner with the CFO to determine the right sales support headcount based on the number of clients to ensure profitability.

• Selected by Head of Digital Communications to build Nuance’s global go-to-market strategy around the world; evaluated cost structure of each market and devised localized pricing strategy, resulting in 20% increased profitability. • Teamed with product, IT, sales, and marketing to gain feedback and define the digital roadmap via competitive benchmarking, customer insights, personalization, and site feature/functionality optimizations. • Leveraged critical insights from the market and competitive analyses to identify key international markets suitable for business expansion and deepening of market presence leading to 5% revenue increase. • Executed beta business cases utilizing multivariate data (CSP/LOOP with NDEP) to add a digital channel to DragonDrive, facilitating engagement before and after a car ride without losing the discussion.

• Built and scaled Client Success team for SaaS: hired, trained and developed 30 managers and digital optimization strategists with 100% employee retention; reported to COO and regularly presented and gained buy-in from senior leadership team. • Oversaw company expansion into the EMEA region and drove sales growth through effective sales territory management, key account development, and product demonstrations for a client base of 40 accounts with $20M ARR. • Piloted SaaS paired with AI for the chatbot to engage with live escalation to agents and rolled out with custom implementation to all clients, contributing to Nuance Communications interest in acquiring TouchCommerce. • Conducted monthly, quarterly, and yearly business review with all clients; each employee contributed insights on customer feedback, which drove 100% client retention and continual referrals. • Utilized data and proactively identified methodologies to enhance customer experience, such as ensuring strategists activated chats at the right time on the right place, often lifting site sales by 30% from helping online customers to convert online.

• Grew territory of Fortune 500 clients from 4 to 15 accounts in 24 months, including Vodafone, Liberty Media, Orange, Telefonica, in Europe and the Middle East, driving early adoption of pay for performance model for live chat. • Implemented initiatives to optimize overall process efficiency/cycle time, decrease process variability, and eliminate waste, which improved gross margin from -5% to 45%.

Created a new concept capitalizing on a rapid production cycle in textile digital printing; grew annual revenue from $0 to $.5M and sold the company to our largest customer. • Led 5-person team and directed daily operations, including business development, customer service, account management, content creation, product development, and marketing, with 100% staff retention. • Developed relationships and closed contracts with retailers and brands, including BCBG, Quicksilver, and Pull-in.

Oversaw sales operations for 1/3 of company revenue ($2M) created all marketing promotions/collateral, growing sales by 20%. • Hired, trained and managed a sales team of 7 reps; negotiated with major suppliers for procurement and handled all operational aspects of national distribution.