Pirooz Emadi

Creating quotations and truck specifications to clients. Following up on client inquiries and requests. Visiting clients and after sales services to make sure they are satisfied with the products and sales. Working in a fast paced environment and able to communicate and solve problems. Manage the company fleet and preparing/evaluating and pricing the used list. In daily correspondence with Rental department in swapping trucks with low book value and aged trucks. Selling used, new and packaging trucks. Working closely with service and approving work orders. Checking sales contracts and assuring prices and specifications are as agreed and listed. Providing warranty on used retail ready trucks. Working with the marketing team to promote used inventory and sales offers.

 Penetrating new accounts through planning and traveling to clients facilities in the GTA.  Managing a sales cycle from initiation to closing to ensure excellent customer service & company satisfaction.  Present & demonstrate Heavy Equipment & Tractors, answering inquiries and providing solutions to clients.  Daily communication with the sales director to ensure timely customer feedback.  Working closely with the technicians to ensure quality of the machines and attachments are as per customers requirements.  Providing weekly planning reports and keeping management up to date on the market activities & customer needs & feedbacks.  Working with credit department on Leasing/Financing options for customers.  Inspecting and reporting client’s trade-in machines.  Creating a customer database in the GTA and updating company pipelines.  Attending auctions and Trade shows.

o Working with management in sitting Used and Rental annual targets, market strategies and sales growth. o Working closely with management to achieve used sales and rental activities. o Handling corporate account companies and providing them with Used and Rental machines as required. o Locating, inspecting and evaluating Used and Rental retired machines for customers and sales team. o Working closely with the sales team by providing machine details and pricing based on market value. o Handling Used prices and Rental rate inquiries, preparing machines and arranging shipment to customer locations within the GTA o Working with branches, parts department and technician’s in preparing and configuring retail ready machines. o Managing and checking sales quotations and making sure the options provided by the sales team are accurate and matching on what’s available on the machines. o Controlling Used equipment inventory and having units ready and available for sale. o Promoting and marketing machines for new and existing clients. o Working with management in the annual rotation plan by allocating rental machines based on year, hours, warranty, and processing for a fast and easy swap and delivery as part of customer service and satisfactions. o Working in a fast environment, handling high work pressure and solving internal problems.

 Developed global and local market strategies with senior management to achieve desired results and exceed quotas  Traveled on site for inspection and evaluation of transportation and heavy equipment  Involved in day to day sales operations, package appraisals and identify customer needs and react appropriately while understanding market conditions  Expand market opportunities and maintain customer relationships for existing and new customers  Remain current on the competitive marketplace locally and world wide  Cold calling and visiting customers and updating them with current inventory and market condition  Allocate customer demand machines, organize and negotiate inland transport and shipment world wide

 Managed sales department by planning goals and market strategies. Highly involved in training of new sales staff with auction experience and procedures.  Traveled frequently for equipment inspection and global market understanding.  Attracting consignors and buyers to the auction, purchased equipment after inspecting, evaluating and negotiating.  Worked with management on purchasing, planning the annual sales strategies and sales growth to achieve targets based on market results.  Fully experienced in all operational and sales aspects of an auction business.  Met with senior management, developed strategies to maintain/improve market shares, discuss corporate accounts and monitor sales performance.  Managed and authorized contracts ensuring company guidelines  Chaired sales meeting and encouraged improvements, implement solutions & suggestions  Worked with the accounts department to monitor delinquent buyers and payments  Visited clients for new consignment opportunities and attracting buyers to the auction, retain current accounts, closing deals and aware of market change

 Setting the daily operations, forecasting of monthly sales, prepared annual sales analysis and target.  Developed and implemented marketing strategies.  Able to meet sales target set by the company and achieved superior customer service results.  Report the current market movements of Used equipment and transportation to senior management.  Quote and negotiate prices, financial credit terms and delivery of machines.  Controlled and managed sales related expenses and annual budget.  Provide status reports to Managing Director as to achievement of goals and objectives.  Grow and developed customer relationship and loyalty to increase market shares.  Traveled and worked in all climate conditions.  Attend auctions and machinery events to promote and market the company and business.

 Developed and implement sales strategies to identify new leads and business opportunities, managed assigned accounts, developed new business accounts and singed contracts.  Involved in day-to-day business operations, sales, customer service, equipment evaluation.  Attended and organized the first Netherlands, Qatar, and USA auctions. Attracting consignors and buyers to attend the auctions and singing contracts.  Maintained detailed knowledge of company products and auction inventories.  Forecast of equipment to be sold in auction.  Implemented new customer service procedures to attract consignors and buyers.  Established good rapport with customers by regularly contacting and visiting to maintain market updates.  Ensured customer satisfaction by maintaining after sales service and effective follow ups.  Act as liaison between management and customers, resolving issues promptly and effectively.

 Promoted and sold the company services.  Presented and demonstrated auction procedures.  Increased the number of customers by cold calling activities.  Negotiated commission rates, prepared contracts and annexes.  Handled customer inquiries through phones and emails.  Monitored the completion of documents before and after the auction.  Checked the company website for any discrepancies with equipment details or photos.  Followed up with consignors & buyers before and after the auction.  Tracked delinquent customers and assisted them in sales and operations.  Represented the company at trade shows.

• Handled the queries of retail and corporate customers • Handled customer objectives and escalated any of their outstanding issues to the relevant department and making sure the case are dealt within provided turn time • Responded to customers request with regards to products and services • Analyzed and rectified customer concerns using established procedures • Handled and monitored operations of the Automated Teller Machines (ATM) • Prepared Cash Deposit reports made by corporate companies and reported them to the Branch Manager • Handled cash transactions including cash receiving, payment and bills collections • Supervised the front desk tellers to ensure excellent customer service. • Entry of clearing cheques of both inward and outward clearing • Customer account opening, conducting/updating KYC