Poonam Chachar

Client Success Manager: • Proactively seek and close new opportunities for future sales • Diarize meetings with new and existing clients. • Respond to client enquiries • Seek post-event feedback from clients and communicate ideas for improvement • Research target potential customers and initiate contact with them • Prepare cost models for all opportunities ensuring profit is maximized. • Maintain records relating to opportunities • Oversee the business requirements ensuring first class service delivery • Brief staff on the clients’ and requirements • Regularly update sales forecast and ensure accuracy • Proactively build relationships with ‘business to close’ clients and secure confirmation of order • Prepare and issue purchase orders • Ensure training services are delivered on budget • Partnering with the Sales team and executing effective and maximum deliveries. • Serve as a primary point of escalation when client issues arise, brainstorming, and ensuring quick resolution. • Be responsible for billing, upselling, and renewals, and increase the revenue per Client. Quality Assurance Manager: • Managed a team of 50+ QAs across Pune, & NY. • Responsible for setting up Audit evaluation check points for New and existing clients. • Responsible for implementing ethical practices with references to the required quality standards for B2B Lead Generation Company. • Created standardized but dynamic environment which helped us track the client requirements and implemented the changes per campaign/client basis and made sure only quality leads are delivered to the client. • Constantly working upon ideas for improving and adapting to the current market trends and changes.