Prasun Jha

• Managing large cross-functional engineering effort to create Expedia’s first ever Chat and Voice-call routing scalable engine using Microservices architecture to decrease average handle time for agents, reducing agent requirements in call centers and enhancing customer experience • Designing partner on-boarding framework to externalize Expedia’s routing engine as part of a (confidential) product

Domicile is a 2016 start-up in the alternative lodging space for business travelers. • Created pricing strategies for Domicile properties across various distribution channels such as Expedia, Airbnb, HomeAway etc by researching industry trends and by building statistical models • Evaluated and strategized Domicile’s initial digital marketing efforts in search and display advertisement

• Analyzed Amazon’s customer-targeting segments for displaying ads and recommended strategy to improve the targeting effectiveness with an estimated annual revenue increase of $200M • Conducted statistical tests to measure efficacy of customer-targeting segments by collaborating with L’Oreal, Maybelline and Belkin accounts’ sales teams

• Researched vetting capabilities of Microsoft’s competitors and other industries to strategize Microsoft’s vetting services

Client - Boeing • Identified customer needs and Boeing IT’s future roadmap to win an RFP worth $900K to modernize an application • Recognized and executed a business development opportunity to migrate Boeing HR web platforms from Mainframe to .Net; convinced senior management to invest $17K on a proof of concept, inducing Boeing to sign a contract worth $180K • Analyzed and ameliorated legacy code review processes and demonstrated enhanced defect prevention and risk mitigation to customers, improving Customer Satisfaction Index from 3.32/5 to 3.9 • Revamped project’s budget projections from timeline based to milestones based in order to better estimate required resource allocation, reducing non-billable resource percentage and project delays • Increased profit margin for two projects from 29% to 40% by persuading Boeing managers to reduce senior-to-junior-employee ratio while maintaining stability of project deliveries • Recruited and mentored two Project Leads; recognized unique talent and presented business case to senior management to develop two junior employees in India by creating client-facing positions in US • Led a team of eight to successful completion of a consolidated One Timekeeping System project, eliminating 13 web application and associated maintenance cost • Proposed and implemented user experience and productivity enhancements by creating responsive website design, enabling managers to perform HR-related work using tablets and mobile phones • Designed an automation tool that streamlined testing, reducing testing efforts and saving $57,600 annually • Ranked among top 5% of 325,000 TCS employees, resulting an early promotion • Won “Best Innovation” award in manufacturing domain for reducing application maintenance cost by 30%

Client - CITIBANK North America • Streamlined and supervised the migration of CITIBANK Latin America checking accounts to North American processing systems, reducing the maintenance cost of redundant applications • Led a team of seven to successfully implement 5 major Federal Reserve Regulations for consumer checking accounts • Designed and implemented back-end infrastructure for remote deposit of scanned checks, equipping CITIBANK checking account customers with the ability to deposit checks from their mobile phone and tablets