Prem Kumar
About
Prem Kumar is from Greater Seattle Area. Prem is currently STEM Innovator In Residence at Seattle University. Prem also works as Guest Lecturer at New York University, a job Prem has held since Mar 2023. Another title Prem currently holds is Venture Out Mentor at Venture Out Startups. In Prem's previous role as a Director of Product Management & Design at TINYpulse, Prem worked in Greater Seattle Area until Jul 2019. Prior to joining TINYpulse, Prem was a Contributor at SHRM and held the position of Contributor at Remote. Prior to that, Prem was a Product - Dynamics 365/Office 365 at Microsoft, based in Bellevue from May 2014 to Sep 2016. Prem started working as HR Products / Accessibility Lead at Microsoft in Jan 2010. From Nov 2007 to Sep 2013, Prem was Reverse Mentor at Microsoft. Prior to that, Prem was a Operations Manager at Microsoft from Jun 2009 to Jan 2010. Prem started working as Program Manager II at Microsoft in Jan 2008.
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Prem Kumar's current jobs
Guest lecturer - AI in HR. HR Systems Masters Level Course.
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Prem Kumar's past jobs
Led product management and design teams at TINYpulse in empowering companies like Amazon, Microsoft and Airbnb to measure and improve upon employee engagement.
Built next generation of CRM, XRM. Owned "insights" feature strategy to pull in data from various sources including newly acquired LinkedIn. Owned Linkedin "data access and retrieval" project.
Responsible for the Delivery and Operations of all software initiatives related to Microsoft's Human Resources portal. Accessibility lead.
Founded a reverse mentoring program and mentored the Director of Engineering of the Skype team on how to engage Millenials. This was a tremendously rewarding experience which led to formal programming around reverse mentorship at Microsoft, and we were fortunate to be able to share our learnings through various publications and speaking engagements.
MSN Operations - Led and developed organization-wide Quality of Service program intended to boost operational service quality for Microsoft’s largest online properties such as Hotmail, Passport and Ads - Managed cross-functional virtual teams to onboard new properties to service management offering - Led Daily Site Status Meeting, for leadership audience, intended to increase visibility of operational metric performance across organization and inform compete strategy for competitors such as Yahoo and Google - Presented Monthly Service Desk Review KPI metrics to Director level audience - Worked with HCL vendor to reduce duplicate efforts in Service Desk and reduced time to generate Service Desk monthly report by 500% - Consistently ranked as “Top Percentile Performer” as part of Microsoft Annual Review process
- Managed approximately $1 million of Microsoft Premier Support contracts in customer facing role - Acted as MS liaison to IT Management at several companies including Clorox and Electronic Arts - Helped Microsoft’s enterprise clients with strategic IT planning and MS product use through collaboration with MCS, MS Operations Consulting, Premier Field Engineering, CSS and Sales - Recognized by upper management for being one of the first TAMs in National Practice to prepare customers for Daylight Savings Time issue - Acted as Project Management Professional certification SME in team meetings and discussion groups - Piloted national initiative to build stronger relationship between TAM and sales community leading to $400K of additional revenue