Rach Smy
About
Rach Smy is from Greater Oxford Area. Rach works in the following industries: "Hospitality". Rach is currently Meetings & Events Sales / Operations at Holiday Inn Oxford. Rach also works as Meetings & Events operation supervisor at Holiday Inn Oxford, a job Rach has held since Nov 2018. Another title Rach currently holds is F&B at Holiday Inn Oxford. In Rach's previous role as a Hospitality Service Expert at Holiday Inn Oxford, Rach worked in Oxford, England, United Kingdom until Dec 2021. Prior to joining Holiday Inn Oxford, Rach was a Assistant Supervisor at County Council and held the position of Assistant Supervisor at Kidlington. Prior to that, Rach was a Fully qualified bridal hair stylist level 3 at CREATE BEAUTIFUL HAIR LTD, based in Birmingham, United Kingdom from Apr 2016 to Apr 2018. Rach started working as Team player / deputy manager at Spirit Pub Company in Witney in Apr 2012. From Apr 2010 to Dec 2012, Rach was Head Receptionist / wedding organiser at The oxfordshire inn hotel, based in Bicester. Prior to that, Rach was a Assistant Manager / deputy manager at Orchid Group, based in Kidlington from Mar 2006 to Feb 2012. Rach started working as Department Manager at Evans clothes in Oxford, United Kingdom in Jul 2002.
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Rach Smy's current jobs
I will be responsible for the day-to-day efficient management of the Meeting & Events department. I will also be involved in converting business and generating sales through show-arounds developing sales leads and contact potential client’s partnerships Making sure all Meeting and Events. our clients and VIP Guest are looked after and are met on arrival and departure, in order to ensure good customer relations and establish future business opportunities.
Responsibilities Responsible for co-ordination & monitory all meetings and conferences. Manage the standards and procedures. Entertain clients Liaise with The M&E sales department Liaise with all departments for the business Sales team Conduct room familiarisation and site inspections Guest satisfaction Sanitation cleanliness and hygiene Oversea the preparation, presentation and service Communication with the F & B team
Creating beautiful hair styles for brides and make up stylist
Rach Smy's past jobs
truly flexible position, working multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar and Housekeeping, personally ensuring that our guests receive exceptional service at all times and that all aspects of the operation are maintained and presented to the highest possible standard. Demonstrate service attributes in accordance with industry expectations and company standards to include:- • Being attentive to guests • Accurately and promptly fulfilling guest requests • Understand and anticipate guest needs • Maintain a high level of knowledge which will enhance the guest experience • Demonstrate a service attitude that exceeds expectations • Take appropriate action to resolve guest complaints • Maintain a high level of product and service knowledge for all departments within the hotel. • Attends and participates in daily briefings and other team meetings as scheduled. Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries. • Assist other members of the team at times when they require assistance or support. • Actively participate in training and development programs which will enable you to improve your capabilities and maximise opportunities for self-development.
Providing a great service to customers
Organising and making sure all weddings are detail with information from bridal party.
Main responsibility: Hiring staff Purchase orders Stock controlling Training staff Setting daily & weekly cleaning tasks Keeping an eye on food costs, employees hours