Rajesh Mishra PMP
About
Rajesh Mishra PMP is from Chennai, Tamil Nadu, India. Rajesh works in the following industries: "Information Services". Rajesh is currently Managing Director at LAPIS Data Analytics, located in Chennai, Tamil Nadu, India. In Rajesh's previous role as a Assistant Vice President Operations at MeritGroup, Rajesh worked in Chennai Area, India until Dec 2019. Prior to joining MeritGroup, Rajesh was a Head - Data Services at MeritGroup and held the position of Head - Data Services at Chennai Area, India. Prior to that, Rajesh was a Service Delivery Manager at MeritGroup from Nov 2010 to Nov 2011. Rajesh started working as Assistant Manager - Client Relationship at MeritGroup in Sep 2006. From Jan 2000 to Aug 2006, Rajesh was Mastercard - Chargeback Officer / Process Developer at GENPACT, based in Gurgaon, India. Prior to that, Rajesh was a Computer Operator at On Contract (ONGC LTD)), based in Chennai Area, India from Dec 1998 to Dec 1999. Rajesh started working as Senior Marketing Executive at BPL Mobile in Nov 1997.
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Rajesh Mishra PMP's current jobs
Rajesh Mishra PMP's past jobs
Supervising Project Management & Operations which included budgetary control, Production Support, Infrastructure, Core Development, Projects, Service Support, Data Services, Service Assurance and KPIs Playing a key role in operations and transitions to ensure successful implementation of projects and exceeding client expectations Managing both secondary teams and outbound/inbound call center teams with respect to data cleansing and data build activities across multiple geographies and industries Playing a major role in improving the customer satisfaction multi-folds by understanding pain area for customers from their business, service and technology aspects Improving the CAPEX while meeting business demands by enrolling technology leaders Designing, implementing and monitoring strategically focused sales plans that create advantage for both the company and business partners Facilitating culture of process orientation while serving internal customers at the organization, resulting in reduced cycle time of incident and tickets Planning and implementing strategies in-line with guidelines and policies to achieve the assigned target Developing processes to create an effective sales organization; identifying changes in market demand and modifying strategies for expansion of market share
Lead & Manage 22 projects across different verticals and for clients across the globe, primarily in the US & UK. Started with 4 major projects and clients and steadily added more work. Demonstrated business acumen in leading & managing the Operations teams. Building, leading & mentoring teams and monitoring their performance to ensure efficiency in processes and meeting individual & organisation goals.
Started with a small team of 3 web researchers and 12 data processing agents performing tactical work for various clients.
Key responsibility was to help resolve - MasterCard & PLCC card holders, transaction disputes. This was a complex project which required indepth process knowledge and due diligence given at every step. It involved charging back disputed transactions based on the amount, the type of dispute and customer history.
Job involved capturing research related data in the database.
Key role was to increase the mobile subscriber base in Pondicherry & Cuddalore circles. Job involved meeting up with potential customers and providing demo of the services offered by BPL mobile. Targets were groups & associations like the rotary club, JIPMER and other large institutions.
This was a marketing job where the job involved selling of pagers and paging services in Chennai circle. This paging service used to use AIR's FM RDS technology to send signals with a single tower.