Raju Matta

Devoted efforts towards taking care of a family member suffering from terminal brain cancer who passed away in June 2023.

- Built and led a team (450+) of engineers, AI/ML scientists, PMs and TPMs across NYC, Boston, DC, China and India. Team also included 65 iOS and Android engineers building a mobile solution for always-on-the-go agents. - Built frontend apps and backend services around core experiences (Design Systems), buy-side workflow (improving agent-client interaction), identity and role based AuthZ and AuthN systems, CRM (improving agent productivity), Technical Infrastructure (improving engineering productivity) - Equal stakeholder, strategic decision maker and partner to User Research, Design and Product org while driving product adoption, metrics and customer success.

Amazon Search connects hundreds of millions of Amazon customers worldwide to earth's biggest selection. My org’s mission is to provide educational information during discovery, pre-purchase research and post-purchase support in the form of Knowledge Cards to make shopping effortless. - Built and led a team ground up (80+) of scientists, engineers and PMs in Seattle, Palo Alto, Boston and Tokyo - Built machine learning (ML) based services to enable partner teams and category leaders to target their content to be displayed in Search quickly, reliably and accurately at scale - Delivered 10 straight quarters of incremental annualized revenue (> $1B+) through improved features for 9 other internal Amazon teams - Increased query coverage year-over-year by nine percentage points

Amazon's Seller Services for 3rd Party Merchants is a massively scaled e-commerce system that is a critical factor to the success of Amazon. - Built experiences and services that serve 2.5+ MM Sellers delivering over 50% of Amazon’s sales in 14 global marketplaces. Built systems for 50,000+ Associates answering Seller’s emails, phone calls and chat globally. - Scaled the team from 7 to 250+ engineers, ML scientists and BI engineers across 4 different geographically distributed regions (Seattle, Detroit, India and Costa Rica) - Conceived and realized the engineering centers in Costa Rica and Detroit after exploring those markets for talent. Both these centers have 1000s of engineers today. - Promoted 42 engineers, 8 managers and 1 director - Developed a highly scalable, multi-tenanted and extensible CRM platform used by over 65 teams within Amazon. Configurable features include: intent engines, ML routing algorithms, and automated decision rules applications driving cost per task reductions by over 50%. - Built ML based automation platforms that allow technology to replace tasks currently conducted by thousands of Associates by using a deterministic set of rules, defined by the business and combined with ML to predict and provide real-time answers to Sellers. - Automated resolution of half the incoming issues, deliver contextually relevant information to drive business actions, and self-resolve issues to grow gross market sales. - Cross company responsibilities with 8 other teams in Marketplace, Fulfillment By Amazon, Retail Systems, Transportation and Fraud teams - Built a closed-loop, self-service application for Sellers applying for approval in gated categories - Built a Seller-to-Seller communications platform with close to 300MM interactions - Envisioned project “Lemonade Stand”, an opportunity for teens to sell on Amazon, in the yearly Leader of Leaders internal Amazon summit (ranked #2), 3 year planning (ranked #1) and Up The River (ranked #1) conferences.

Focused mainly on natural traffic acquisition from search engines. Working very closely with the CEO, have responsibility for traffic and revenue generation from SEO. - Worked with various business units across multiple domestic and international sites (EU (11), Asia/Pacific (3) and Latin America(1)) on strategy, projects, translations, market analysis, competitive analysis for all products - Strategy included, but not limited to keyword strategy, on-page factors, internal link structure and external links - Established best practices to be followed by every TripAdvisor company - Provided consulting advice to Expedia group of companies, such as: expedia.com, hotels.com, venere.com and hotwire.com - Provided SEO audits (ongoing) for all TripAdvisor Media Group Companies, 14 in total - Company wide advocacy efforts to Product Managers, Engineers, Senior Management

Responsible for managing a variety of teams within the engineering group. Solely responsible for hiring 45 people in a variety of teams. Managed the following groups: - Search Engine Marketing: Online marketing efforts through paid traffic acquisition from search engines - London Engineering: Managed a group of engineers working on travel-library.com and holidaywatchdog.com (TripAdvisor acquisitions) - Web UI: JAVA Engineers responsible for building the UI powering the TripAdvisor website - Internal Tools: Tools to help our vast customer support group to sift through content related projects - Asia/Pacific: Jump started the implementation for China, Japan and India TripAdvisor website - Warehouse: Kept up an 18TB warehouse online for reporting to business users, engineers and senior management - Live-site operations: Kept 2 datacenters up and running for redundancy, failover and "four nines" operation - IT: Provided help-desk support for computers, phones, audio/visual equipment

MetraTech is the world's first web service billing, customer care and revenue sharing solution for the IP/Telephone market. Joined MetraTech as one of the founding members (employee #3). Initially, served as an individual contributor and later on responsible for helping build an engineering organization from scratch including establishing all product processes, tools and methodologies. While the company was in initial stages, helped create MetraTech's software development processes including; automated (nightly) software build and test systems; requirements, configuration and release management; architecture and design reviews. I have taken on increasing responsibilities for managing development teams and new product launches. I have managed all aspects of product development -- hardware, software, QA, documentation and beta programs. The technology is all Microsoft based. Portion of the product is cross platform, such as the JAVA SDK and support of the product on Oracle/Solaris.

- Managed 2 concurrent software development releases – one of which resulted in working with Microsoft Technology Center to gain performance and scalability numbers on our product - Helped create development processes still used in the company - Worked through the full lifecycle of a release, right from estimation, scoping and delivery - Involved in doing hands-on work, while managing - Recruited and organized the development and QA teams effectively to get the right mix in the projects

JP Morgan – Listed Trader Workstation (LTW) LTW is a touchpad-based front -office trading system for the investment bank and research firm. This real time application is used for order/risk management throughout the firm’s equity trading desks. This is a C++ homegrown transaction processing monitor (TPM) based application with a Visix Galaxy front-end and Sybase database server. * Wrote C++ common functionality for several equities applications. The common server functionality included database management, server management, administration via TPM calls, exception handling, runtime server configuration, thread pool management, and notification of Database events through a customized Open Server. JPMorgan - Delivery Management Trading System Delivery Management system is the firms back-office processing engine. This real-time, mission-critical position management system was used to provide a global perspective of the bank’s projected positions for back-office position traders. * Wrote C++/Sybase libraries and utilities for the Core Processing System to allow efficient manipulation of financial data, including positions/transactions, accounts, instruments, and other reference data. * Responsible for managing the implementation of the largest development track on the project. Managed the day-to-day activities of eight developers. Assisted team members with technical programming issues, design and implementation strategies, and performance considerations. Mentored and guided them with the technology, as well as helping them understand the standard development lifecycle for a large scale project – this understanding is critical for developing a mission critical financial application. Other Clients include EMC Corporation, OrderTrust, Air Products & Chemicals, Inc.