Ramgopal Swaminathan
About
Ramgopal Swaminathan is from Chennai, Tamil Nadu, India. Ramgopal is currently Senior Vice President of Engineering at M2P Fintech, located in Chennai. In Ramgopal's previous role as a Senior Director of Engineering at Freshworks, Ramgopal worked in Chennai, Tamil Nadu, India until Jun 2025. Prior to joining Freshworks, Ramgopal was a Director Of Engineering at Freshworks and held the position of Director Of Engineering at Chennai, Tamil Nadu, India. Prior to that, Ramgopal was a Senior Engineering Manager at Freshworks, based in Chennai Area, India from Aug 2019 to Mar 2021. Ramgopal started working as Deputy General Manager , Samsung R&D , Delhi at SAMSUNG R&D INSTITUTE INDIA - Delhi in Noida Area, India in Dec 2018. From Oct 2017 to Dec 2018, Ramgopal was Lead Architect at Amdocs, based in Alpharetta,Georgia. Prior to that, Ramgopal was a Architect at Amdocs Inc, based in Atlanta from Sep 2014 to Sep 2017. Ramgopal started working as Development Expert at Amdocs in Chesterfield, Missouri in Jan 2011.
You can find Ramgopal Swaminathan's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Ramgopal Swaminathan's current jobs
- Heading engineering in Lending domain ( Loan origination , Loan management , MFI etc.) - From Jan 2026 , started to manage all ledger products across banking , credit and lending verticals
Ramgopal Swaminathan's past jobs
- Was heading Freshdesk , Freshcaller and FreshSales Engineering teams and building the futuristic AI powered Omni channel unified product . Also managed cross product technical initiatives like Technology transformation , Site reliability Engineering and Security teams - Launched Freddy AI Agents & Freddy copilot by managing multiple AI Apps and platform engineering teams in 2024-2025 - Managed and led multiple key initiatives like complex Migrations, Gen AI and technology transformation in 2024 - Helped in launching Customer Service Suite in 2023-2024
- Managed Freshhbots Engineering team to build structured chatbots with advanced NLP features - Led CX Foundational Platform team to power core features which are reusable across all CX products - Managed SRE and technology transformation teams
- Built critical workflows (routing , automation engine etc.) powering Mid-market and enterprise segments through aggressive platform strategy - Built Freshdesk Omnichannel product which bundles Freshdesk ,Caller and conversation capabilities
Engineering Leader , Server Development Group , Samsung Research India . Managed multiple engineering teams - ML/AI/IOT/Cloud with 2 DGMs reporting to me . Digital Appliances ( FamilyHub , HRM , SmartHome) . Localization products for Indian market . Automatic Content Recognition Analytics platform for Smart TV