Ranadeep Singh J

★ Supervises and trains engineers providing 24/7/365 support for over 75 business applications, as well as online banking and third-party interfaces. ★ Improves capabilities through the research and acquisition of new technologies, systems, and processes that lead to improved security, performance, and availability throughout enterprise applications. ★ Implemented monitoring and real-time alerts for applications, APIs, and websites through the use of Smartbear AlertSite. ★ Verifies and validates new technologies and application updates in testing and development environments prior to Go Live. ★ Maintains compliance with SLA obligations by introducing KPIs to track system availability, performance, security, service requests, incident resolution, and recurring issues. ★ Led the design and implementation of an Enterprise File Transfer Solution and Critical Business Applications for high availability, meeting strict requirements for disaster recovery and business continuity. ★ Oversees projects that have included consolidating online banking to a single platform, improving the customer experience, lowering costs, and providing enhanced functionality. Additionally, integrated Microsoft Azure Cloud with multiple financial applications. ★ Instrumental in leading the post-acquisition integration of the IT systems of County Commerce Bank, Valley Business Bank, Community Bank, and Suncrest Bank. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT CITIZENS BUSINESS BANK Citizens Business Bank is a specialty financial institution that provides banking, lending, and investing services to small and mid-sized businesses. It has over $16B in assets under management and has been recognized as the Best Bank in America by Forbes for two consecutive years.