Rebecca Jeffries
About
Rebecca Jeffries is from Dallas-Fort Worth Metroplex. Rebecca works in the following industries: "Travel Arrangements". Rebecca is currently Travel Services Manager at Toyota North America. In Rebecca's previous role as a Travel & Event Services Manager at Toyota North America, Rebecca worked in Plano, Texas until May 2020. Prior to joining Toyota North America, Rebecca was a SVP Business Development at Campbell Travel and held the position of SVP Business Development at Dallas/Fort Worth Area. Prior to that, Rebecca was a Vice President, Account Management at Travel Solutions International USA (TSI USA), based in Dallas/Fort Worth Area from Oct 2015 to Feb 2018. Rebecca started working as Vice President, Account Management at BCD Travel in Irving, Texas in Apr 2014. From Jul 2011 to Apr 2014, Rebecca was Sr. Director, Operations & Account Management at BCD Travel. Prior to that, Rebecca was a Director, Operations & Account Management at BCD Travel from Oct 2006 to Jul 2011. Rebecca started working as Global Account Manager at BCD Travel in Mar 2005.
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Rebecca Jeffries's current jobs
At Toyota Travel Services, our goal is to enhance the business travel program, improve the user experience and achieve maximum cost savings for Toyota. We partner with strategic suppliers, continually seek new, innovative technology and provide reliable support resources for our travelers.
Rebecca Jeffries's past jobs
Responsible for leading account management and business solutions teams, including implementations.
Recruited to provide strong leadership to a team of 10 account managers, drive retention and support aggressive growth goals. Successfully transformed team into strategic account managers with clear direction, goal-setting and motivation. Results include higher client satisfaction, strengthened and expanded partnerships, improved employee morale and increased year over year growth. Headed sales team for an interim (August 2016-January 2017) – closed 3 accounts, revised standard contract pricing and terms, directed updates to RFP database Executive sponsor for reporting tool product management and launch
Responsible for driving business growth, program management and service delivery for a broad client and team portfolio in Texas, Arizona, Colorado, Oklahoma and Louisiana.
Lead operations for Dallas, Houston and San Antonio contact centers.
Managed account relationship and operation for Cadbury Schweppes. Implemented online tool conversion to Cliqbook and online fulfillment service. Assisted with vendor negotiations including management of Hotel Program RFP. Successfully completed a 15 country Latin America business consolidation.
Managed account relationship and operation for three onsite accounts and one reservation center account. Consulted with clients and created action plans to support their initiatives. Worked with client to increase online adoption from 3% to 70% in 1 year. Achieved 87% decrease in cost per transaction for client while increasing agency profit per transaction by 4%. Increased automated fulfillment of reservations by 11% for client with high online adoption.
Managed US operation for large corporate on-site. Provided monthly operational reviews to client. Successfully converted $40m US business to WorldTravel BTI. Implementation included changes in POS tool, back office system and online fulfillment service.
Managed relationships with corporate accounts and pursued new business. Successfully renegotiated contracts with corporate clients to improve profitability. Presented savings opportunities and increased customer awareness of value-added services. Led a smooth transition to new accounting system with no loss of productivity.