Ricardo N

Still assisting the Engineering Department (mainly focused oh photopolymers), I am one of the trainers of the company (creating and giving trainings of 3D printing and 3D scanning). I'm also co-working with the Marketing Team generating digital contents showing what we offer at iMakr, from our most exclusive printers, scanners and materials to new launchings that we find key for our Customers to know.

Design and Engineering Departament. SLA/DLP/MSLA specialised. Besides taking care of PODs (Print On Demand service), our Team is in charge of testing printers (Customers' and ours) identifying issues, repairing and verifying that everything works perfectly. We also take care of our support system, assisting clients online in different matters. Last but not least, iMakr is a really happy and nice environment, which is something really important for me. Whenever needed we are more than happy to assist others colleagues in other tasks too.

After starting as a volunteer, I had the great opportunity to join the iMakr Team to keep on working especially to supply our beloved NHS with the PPE on shortage. For this stage of the project we reduced our FDM farm, extended the DLP-SLA section and kept our post-processing and packing area, always working with our great volunteers and making sure everything we need is available and, especially, on time.

So far this is the best working experience that I've lived in this field. Joining Sea Containers isn't only working in one of the best Life Style Hotels in London, but also jumping to the big league in terms of Hospitality, working and learning much more than ever before and, always, having FUN! This company is the proof of the existence of companies in which you can work a lot, being extremely professional and always being able to actually enjoy the whole experience, being yourself and laughing on a daily basis. That's the best way to run this property, and make sure that the actual Hotel (359 rooms), Sea Containers Restaurant, Agua Spa, 12 Knot and Lyaness (the two bars located in the building, being one of the them the best cocktail bar in the world), the Cinema and the conference rooms are providing the best service and both, Employees and Guests/Customers are happy and satisfied.

Ref: Benedict Eccles Williams (Rooms Director). After some time in the F&B world, I wanted to learn more deeply how a hotel works, from using software for Hotel Management to how everything is planned and executed on a daily basis between the different Departments. This boutique hotel of 89 rooms, Restaurant, Coffee Shop, Room Service, and three Bars gave me the best opportunity, taking care of many more things besides Reception's normal tasks, always absorbing Marriott's know-how. -Duties:  Greeting guests and dealing with any inquiries at Reception.  Supplying guests with directions and information regarding the property and activities or areas of interest in the city.  Handling incoming emails, internal calls, restaurant and bars reservations.  Taking payments from guests (or third parties) by cash or credit cards.  Running daily reports (from credit checks to special requests regarding reservations).  Allocating rooms to expected arrivals after checking requests and preferences.  Organizing VIP Guests amenities.  Making sure billing instructions and preferences are followed (mainly on corp. Guests).  Resolving guest's issues and complaints on an autonomously.  Co-working with Maintenance and Housekeeping Departments to make sure Guests have an outstanding experience and the rooms are perfect.  Keeping constant feedback with F&B outlets regarding guest's preferences, reservation's packages (like breakfast included, for example), third parties covering some of the expenses or complimentary membership amenities.  Logging and tracking Lost Property. If needed, taking care of posting the items to guests once third party authorization was filled up.  Monitoring Reservations inbox. Taking action if needed, every evening and through the whole day on weekends.

I joined Coco as a Team Member on May. By October I got promoted and by February I got transferred From Bow Lane (at Bank St.) to Chancery Lane Station's branch, to help the team about motivation and interaction, both as a team and towards customers (regular or new ones). -Duties:  Taking care of the shop's supplies (orders, invoices and stock-check).  Planing production levels.  Supervising the everyday and weekly/deep cleaning.  Opening and closing the shop.  Cashing up and banking on a daily basis.  Handling Customers, both in the tills and dealing when complaints.  Covering positions if needed (from helping the Barista to going to the Kitchen too). Always helping the team with their tasks if possible, as my personal preference.

-Duties:  Greeting guests.  Taking care of Guests' luggage (delivering it to the room or storing it. If so, logging it).  Explaining everything about the room, the property and the City.  Delivering newspapers.  Co-working with the concierge when applicable.

-Duties:  When working in Banqueting, we had to participate in the daily briefing and run the service following management's directions (some days being at the Beverage stations and some others taking care of Food, delivering it on time and removing empty plates at the same time with my colleagues). Once the function was finished, we used to co-work with the Set-Up Team to make sure everything was clean, on its place and that there were no missing items, leaving everything ready for the next function.  When working in the restaurant and bar, I was Food Runner and occasionally Barista.

-Duties: working behind the bar and also jumping to the floor to collect glasses, clean, change beer barrels and taking care of the rubbish and the toilets cleanness (following this 1000+ Pubs company's C.Q.S.M.A. Standards, about cleanness, quality, service, maintenance and atmosphere.

-Duties:  Greeting guests  Taking bookings and orders (recommending meals based on guest's preferences and trying to up-sell, always checking guest's allergies and/or preferences).  Making a back-check and following every procedure was a must, as the hotel had a weekly Mystery Guest.

-Duties: greeting, advising about tourism and arranging transportation for the guests upon arrival and departure, managing the luggage storage and the Valet Parking service and keeping constant contact with Housekeeping about the needs of the entrance of the hotel. Always following The Leading Hotels Of The World Standards. -Duties:  Greeting Guests and advising them about tourism and transportation.  Managing the luggage storage keeping everything logged and tagged properly.  Keeping constant feedback with Housekeeping about the entrance of the hotel following The Leading Hotels Of The World standards (as the entrance in general is vital, as it's part of both, first and last parts on Guest's experience).

-Duties: Greeting and helping guests, clients and patients when looking any health professional, corporation, radio station, etc., delivering mail, taking care of the cleanness and handling with client’s complaints.