Rich Brunner

Defined a new technology vision and strategy that drove dramatic growth for enterprise software company serving state and local governments in revenue and labor markets. Oversaw 80 onshore/offshore employees in product development, product management, enterprise and product security, cloud solutions, and corporate infrastructure. • Transformed product and technology organization by building world-class team with unprecedented levels of effectiveness and productivity. Instilled agile mindset and DevOps practices/tools to reduce defects and achieve 100% on-time deliveries. • Introduced cloud services as a key strategic differentiator and incorporated Azure Cloud Services into solution portfolio. • Pioneered the application of machine learning in the revenue administration industry, outpacing competitors by integrating ML/AI into products and processes. • Key member of M&A team that shepherded company through acquisition process, resulting in successful sale to private equity firm. • Established the Product Advisory Council to engage key customers, align feature development to customer needs, and steer the creation of new services.

Led shared services organization in developing, delivering, and supporting BPO technology solutions—including custom-developed, COTS, and cloud-based SaaS solutions—for health and human services agencies. Oversaw 70 employees responsible for products, development services, and infrastructure. • Key contributor to positioning company as a leader in the federal BPO space and driving triple-digit growth in revenue and operating income. Defined strategy for leveraging technology as a competitive differentiator. • Restructured and expanded team to support full range of services across product and infrastructure consulting, design, development, maintenance, and support. • Launched BPO operation for the British Columbia healthcare system by building technology organization from the ground up in 4 months and millions of dollars under budget. • Led application services team in the design, development, and delivery of a system that automated CMS independent medical reviews for Medicare appeals through a nationwide panel of 2,000+ credentialed healthcare providers.

Oversaw the Applications practice for Healthcare, State and Local Government, and Higher Education throughout the western U.S. • Instrumental in creating new implementation methodology and strategic offering that accelerated solution development and sales. • Served as thought leader within Oracle’s public-sector ERP professional community. • Notable projects include architecting ERP solution for 10 State of California departments, managing 2-year system implementation project for a large DMV, and overseeing implementation of ABM system that integrated financials, projects, and HR systems across 100+ California DGS offices.

Led team delivering custom technology solutions and strategic systems planning for consumer products, telecommunications, and public sector clients. • Developed strategic information systems plan for NASA Ames Research Center focusing on applications, hardware, organizational change opportunities, and emerging technologies. • Managed consolidation of ERP systems during merger of two major telecommunications entities.

Provided systems analysis and application development services for clients in the consumer products and defense industries.