Richard H Cleveland
About
Richard H Cleveland is from Apex, North Carolina, United States. Richard works in the following industries: "Computer Networking", "Biotechnology", "Medical Device", "Airlines/Aviation", and "Information Technology & Services". Richard is currently Marketing Director at COPAN Diagnostics, Inc., located in Carlsbad, California, United States. In Richard's previous role as a Associate Director Marketing, US Clinical Lab Automation & Services at bioMérieux, Richard worked in Raleigh-Durham-Chapel Hill Area until Oct 2021. Prior to joining bioMérieux, Richard was a Sr. Marketing Manager, US Clinical Lab Optimization at bioMérieux and held the position of Sr. Marketing Manager, US Clinical Lab Optimization at Raleigh-Durham, North Carolina Area. Prior to that, Richard was a Sr. Marketing Manager, Clinical Blood Culture and Six Sigma at bioMérieux, based in Raleigh-Durham, North Carolina Area from Jan 2013 to Aug 2015. Richard started working as Sr. Manager, Customer Support Operations at bioMérieux in Raleigh-Durham, North Carolina Area in Jan 2007. From Sep 2008 to Jan 2011, Richard was Business Lead Sales Domain - Global SAP Implementation at bioMérieux. Prior to that, Richard was a Manager, Customer Account Administration at bioMérieux from Aug 2004 to Jan 2007. Richard started working as Manager, Inside Channel Sales at Cisco Systems, (MarketSource) in May 2003.
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Richard H Cleveland's current jobs
Richard H Cleveland's past jobs
US marketing related activities for lab optimization and automation product lines in US hospitals and laboratories. Leverage Lean and Six Sigma methodology to optimize workflow in order to improve patient care.
Responsible for all US Marketing related activities for Clinical Microbiology, focusing on our BacT/ALERT Blood Culture product line. Continue to lead Six Sigma Black Belt projects and mentor Green Belt candidates. Recipient of President's Club award for top US Marketing Manager for 2015.
Overall responsibility for Inside Sales and Contract Administration departments for all US Clinical and Industrial product lines. Directly managed over 25 employees, (management and non-management), in Call Center environment. P&L responsibility over $10M.
Successfully completed the full implementation cycle of SAP in all phases including blueprint, design/build, training, testing, implementation and stabilization. Leader for Sales domain and gained cross-domain knowledge and experience with Supply Chain, Customer Service and Finance modules. Roll-out of SAP in five countries, (Germany, UK, US, Canada and France). Delivered on all KPI's within the defined "Go-Live" dates.
Managed a team of Inside Channel Account Managers, (ICAM), for Cisco Systems focusing on hardware sales via the Channel in the SMB Market space. Responsibilities include developing and implementing new sales program, creating sales and operations program metrics. Utilize call center/internal sales methodologies to maximize efficiencies in execution of tactical and strategic plans. · Successfully recruited, hired and trained program staff of 24 from program inception. · Responsible for hardware and software sales with a fiscal quota of over $400M. · Successfully directed my team to exceed stretch quota by 116% for FY2004.
Managed a team of Web Producers responsible for creating and developing content on IBM Large Enterprise eSites, (extranet), to increase web sales. · Increased headcount of Web Producer team by 60% in a six-month period as a result of increase sales and organization responsibilities. · Successfully managed a web development project involving the transition of PriceWaterhouseCoopers Consulting employees to IBM after a $3 billion acquisition.
Various positions held of increasing responsibility within Customer Service, Sales and Operations Management. · Extensive involvement with the implementation and operation of real-time CTI and speech recognition applications as new technology developed. · Managed company's entire call volume by monitoring and coordinating 9 call centers nationwide consisting of over 8,500 employees in order to stay within company budgeted standards. · Honored as being an A.C.E award recipient for demonstrating outstanding achievement in Accuracy, Courtesy and Efficiency within the customer service arena for the year 2000. · Managed a team consisting of 40-60 Sales Agents of varying levels and expertise. · Consistently met and exceeded sales and efficiency metrics. · Recognized for excellent performance in top 1% of 300 sales agents locally and top 5% of 2,500 nationwide.