Richard Wyatt

• Managed teams of 200+ operations and support services in the company’s largest capacity region by revenue and residential energy product installations resulting in $24.2M in revenue per quarter. • Streamlined cross-functional business processes using proprietary CRM, logistics tools, and project management software resulting in a 75% time reduction in project installation lifecycle. • Led supplier changes, developed efficient inventory management systems, and redrafted workflows to reduce critical quality audit failures by 40% and remediation costs by 20%. • Implemented adaptive scheduling and improved projections in labor time to reduce unbilled time by 25% quarter-over-quarter using Tableau dashboards to analyze weekly and quarterly efficiency data. • Procured and deployed capital and personnel resources using purchasing management software and proprietary HRIS, meeting quarterly capacity, performance, and budget targets.

• Partnered with 40+ service and maintenance suppliers to manage facilities and employee engagement programs across locations in the Bay Area resulting in an equitable, efficient, clean and safe environment for 1,000+ employees and an internal semi-annual CSAT score of 95%+. • Managed procurement and purchasing for local, regional, and national vendors and subcontractors under multi-year agreements representing an $11M+ annual operational budget. • Coordinated cost savings initiatives by renegotiating agreements with national service and maintenance vendors to reduce operational spend by $550k year-over-year. • Built weekly, quarterly, and annual operations, maintenance, and project schedules to assist in both expansion and decommissioning, decreasing the amount of time to occupation by one-third and avoiding $300k+ in late fees and additional rent. • Managed vendor processes to support rapid growth and scale to meet the needs of cross-functional teams (recruiting, IT, HR, engineering, research and development, legal, and executive). • Chaired the workplace function on the cross-collaboration support team partnership to launch the first organization-wide help desk on Service Now, consolidating all help desk tickets into one platform and increasing the efficiency and effectiveness of all global support functions. • Interviewed, hired, trained, and managed a team of 13 workplace personnel and led workplace new hire onboarding for 30-50 new employees each week.

• Engaged with site leads’ key partners — the coworker, the client, and the community — to ensure that the Pivotal brand experience was standard for all 2,200 employees across 17 global dedicated office locations. • Developed standardized operational processes and maintenance schedules using business cases on risk, compliance, and cost containment for 29 site leads and local managers in all offices and coworking spaces, reducing new hire onboarding and training cycles by half and consolidating procedures globally. • Managed the facilities team in the help desk transition from ZenDesk to Freshservice, ensuring no increase in SLAs (Service Level Agreements) or delays to critical engineering, design, or product management schedules. • Built, presented, and maintained training materials for the facilities team during and after the transition from Pivotal’s parent-company procurement software to its independent Workday Procurement, eliminating vendor late fees by 80%. • Drove cost containment, waste reduction, monitoring of operational spend, and the collection of reliable data, returning greater than $500k from accidental overcharges. • Communicated corporate strategy status updates to site leads and consulted management based on how these changes affected the site leads’ day-to-day deliverables.

• Managed a $40k annual employee engagement budget for a 15-person team at a Lean/Agile boutique startup consulting firm and reported monthly trends to the finance team at Neo Headquarters. • Collected critical feedback for development teams from test users using customer discovery interviews during design sprints to scale off-brand product market fit tests. • Iterated monthly to prioritize office-wide improvements using quantitative and qualitative measurements to optimize the productivity of office operational systems, tasks, and workflows. • Assisted with employer-sponsored immigration requirements for H1-B and green card applications, administered onboarding and offboarding people operations management, and ensured the San Francisco office was compliant with labor laws and issues. • Completed all HR-, IT-, and facilities-related new hire onboarding tasks within 10 business days of a signed offer letter. • Administered Internet and G Suite access permissions to 40+ accounts of consultants, clients, interns, and full-time employees.

• Liaised directly as a designated school official with 700+ F-1 and J-1 visa holders, USCIS (United States Citizenship and Immigration Services), international agencies and recruiters, and domestic immigration attorneys. • Evaluated academic credentials for applicants from more than 28 countries, including India, China, Vietnam, Iran, South Africa, and European institutions following the Bologna Process. • Academically advised a case load of 120+ students in the Schools of Business, Accounting, and Taxation from initial attendance to completion. • Assisted with USCIS (United States Citizenship and Immigration Services) applications including but not limited to changes of status, adjustments of status, reinstatement, employment authorization, etc. • Migrated International Admissions and Advising internal documents and records, such as student files and tuition deposit information, from local storage to G Suite, eliminating redundancies and improving data validity. • Grew the number of international students enrolled at the school by an average of 28 year-over-year. • Led the all-day new student orientation for 100+ new students each trimester. • Organized, budgeted, and announced internationally themed happy hours and events to build a more cohesive community of international graduate students. • Led the International Admissions and Advising team in the transition from local Outlook to cloud-based Salesforce for prospective, applying, current, continuing, and graduated student communication.

• Organized, prepared, and taught the English listening and speaking curricula for more than 800 Korean students at the 7th, 8th, and 9th grade levels. • Created, published, and presented lecture series at the Busan Metropolitan City Office of Education detailing effective methods for teaching English as a foreign language for new Korean middle school English teachers, introducing TEFL (Teaching English as a Foreign Language) best practices to first-year teachers. • Developed and presented two-week-long lecture series for cohorts of up to 15 Korean teachers of other subjects interested in improving their English abilities. • Acted as a panelist for both speaking competitions and debate tournaments for middle and high school students at the city level. • Prepared and led cross-cultural exchanges with middle and high school students.

• Taught students in all grades K-12 from varied socioeconomic backgrounds in average class sizes of 28. • Instructed various subjects, including English, Math, Social Studies, Science, and Music. • Covered long-term assignments in general education; special education, including serious emotional disturbance education; SDAIE (Specially designed academic instruction in English) and ELD (English Language Development) classes; and work experience. • Established myself as a reliable and highly versatile educator and evaluator to the faculty, administration, and students at multiple elementary, middle, and high schools in the district.