Rob Wassink

Leadership of a multi-disciplined team by defining short to long term operating plans/strategy to achieve business goals. Responsible for building the multi-channel (omni) strategy and ensuring integration of enterprise capabilities as they are aligned with the overall customer experience. Responsible for the leadership, implementation and enablement of strategic programs like new Business Online, Angola, Mozambique, Namibia, Self administration, the Continuous Improvement stream etc. Manage both the user and customer experience by ensuring that a customer focused design approach is consistently utilized to exceed expectations. Define and implement channel transformation tactics to maximize efficiency and effectiveness of the channel/s and ensure they support the changing needs of customers. Partner effectively with key internal leaders to ensure alignment of business and digital channel strategies. Attract, develop and move talent across regions to support the achievement of business goals and employee's career goals whilst building a culture that motivates employees to excel. Responsible for the deployment and support of Standard Bank's channels (31) across Africa. Responsible for the delivery of all non-transformative aspects of the digital channels to deliver the desired customer experience and meet the expectations of the banking group so as to drive digital adoption. Monitor issues and challenges i.e. end to end performance of the channels to ensure speedy resolution of customer issues. Responsible for channel sales and channel profitability. Foster an open, collaborative and highly effective relationship with IT partners to ensure timely and effective deliver of all channel enhancements. Establish and execution of an efficient partner communication infrastructure to enable timely dissemination of information to global partners.

Leadership of a multi-disciplined team. Strategy formulation and execution. End to end management of Business Online, new Business Online and Business Connect. User and customer experience. Strategic program delivery - multi year budget of R1.4 billion. Business intelligence, research and MIS. Knowledge management. Channel optimization and channel profitability. Fraud and risk management. Enablement of new functionality. Stakeholder management. Sales and business development.

Account manager looking after the electronic banking channel needs of the South African market. Strategy formulation and execution. Design, development and enablement of the bank's Business Connect channel. Strategic program leadership and delivery - multi year budget of R1.4 billion. Knowledge management. End to end channel management. Channel design, delivery and change management. Channel optimisation and profitability. Risk and fraud management. Leadership of a multi-disciplined team. User and customer experience. Research, business intelligence and MIS. Stakeholder management

Head of business development/Executive Director responsible for: - Drive the origination and retention strategies for Hyphen from a solutions/service perspective by creating new products, solutions, new ways of doing business and inculcating a culture of service excellence. - Through best practice consulting, understand the client's business, business processes, system requirements, transactional and reconciliation needs and key business objectives/strategy. - Conduct a needs analysis through consultation with key stakeholders and develop solutions that address these needs and that ultimately improve the way the client does business. - Create end-to-end value propositions that add value to the client's business. - Manage the solution design, client engagement and solution delivery using project management principles. - Foster an open collaborative and highly effective relationships with all delivery partners to ensure timely and effective delivery of all product/channel/process/support enhancements. - Foster an open, collaborative and highly effective relationship with all the major SA banks so as to drive adoption and effective utilisation of Hypen's value proposition. - Develop and maintain a multi-year product roadmap, including a longer-term strategy to differentiate the product/channel line against competitive product/channel offerings. - Ownership of all the products and all the product development programs as well as pricing and profitability analysis, product life-cycle management, industry and competitor assessments, commercialisation, marketing and product specific sales support. - Work with the commercialisation managers, marketing communications, technical support and training teams to ensure that product information is current, available and fit for purpose. - - Develop KPA's, manage performance, skills development, meet EE targets and create a culture of innovation, delivery, client centricity, team work and succession planning.

Filled numerous General Management positions i.e. General Manager: e-Solutions and Engagement, General Manager: Electronic Banking solutions within Absa ranging from head of electronic banking to multi-channel solution design and delivery. Key achievements here are growing income from R88m to R530m, the design, development, enablement and implementation of Business Integrator, the dominance of Link Direct in the market and the creation of the electronic customer value proposition for the SME market.

Senior Program Manager responsible for the implementation of large strategic projects.

Responsible for the leadership of a national team of specialists whose primary purpose was the development/management of FNB's electronic channels, product management, sales, relationship and key account management, stakeholder management, strategy formulation and execution, project management, training etc.

Various positions with increasing levels of responsibility/accountability. Started post school and worked my way through the ranks to a senior management position.