Robert Uszynski

AWS APAC Data Center delivery business operations Amazon AWS Cloud infrastructure and capacity delivery

• Strategy consultant and Project Manager representing Creative Services. Ideated, scoped, gathered resources, and managed projects to delivery. • Project Management and Handle coordination with the engineering team, marketing team, other internal teams, making sure samples get to test labs, execution parts of the job as well as reporting on progress. • Vendor communications & product transitions. • Successfully led end to end validation, trial and the deployment of subscriber data QOS solution.

• Providing the customer with a blend of skills centered on project management, technology, and strategic business analysis and solutions. • Responsible for the management and oversight of accomplishing project objectives by planning and evaluating project activities. • Responsible for coordination with one or more US-based wireless carriers and partners. • Developed and managed project definition and direction in conjunction with stakeholders. • Developed and managed project charters and timelines. • Maintained constant communication between various project work stream leaders and address issues as they arise. • Anticipated potential high-risk project steps and heighten awareness of the project status.

• Providing the customer with a blend of skills centered on project management, technology, and strategic business analysis and solutions. • Engaging and driving results in both managing and delivering technical solutions, training and consulting with customers and helping grow the relationships and solutions to those customers. • Identifying and proactively managing technical and business decisions, risks, actions, and opportunities. • Driving the program strategy and align it with the program success criteria. • Identifying management technology. • Working on special applications projects. • Providing technical leadership in a specific technical component and/or program-wide activities. • Focusing on leveraging technology for process efficiency projects.

• Project Management. • Provided technical assistance and advice. • Internal/external stakeholder communication. • Performing special studies and research and preparing recommendations. • Organized and manage various work streams and projects – from start to finish. • Analyze, design and prepare analytics. • Coordinated and manage cross-functional teams. • Managed special projects and other tasks, as may be assigned. • Analysis and Advice.

• Project managing releases for AT&T internal middleware platforms, 3rd party applications, AT&T internal notification platforms and support android application troubleshooting with the AT&T network. • Support releases and issues of 3rd party developer applications accessing and utilizing AT&T Developer Messaging API’s. • Leading cross-functional teams to develop schedules, coordinate architecture reviews, testing, and production deployments. • The point of contact for production issues for AT&T Messages Backup & Sync 3rd party applications, Android applications, middleware platforms. Estimation of activity resources and project team development • Develop schedules and process improvement plans • Collection and coordination of work performance data prepared reports with analysis of project forecast and used push communication methods to send reports to specific stakeholders • Coordinate team activities to ensure on time and compliant delivery of a project Management of multiple projects as part of the Program management with innovative approaches and procedures • Host meeting with multiple stakeholders

• Coordinated with internal stakeholders (T-Mobile Device Quality Assurance team) and third parties/vendors for timely completion of tasks. • Delivered cutting-edge features and outstanding experiences impacting a massive user base, touching tens of millions of end users. • Summarized business activities into PowerPoint slides. • Provided administrative support and coordination for project managers, delivery leads, and IT managers for the IT projects. • Collected, recorded, and transcribed data - from multiple sources - create dashboards and report results in clear, concise manner (presentations, charts, graphs). Experience working in PowerBi, SharePoint and Robotic Process Automation (RPA) environments. • Actively define, plan and manage the implementation of T-Mobile the Mobile Device Management client solutions that improve the current reporting tools for the deployment of mobile cellular devices. • Conducted competitive analysis and proactively research evolving technology trends and investigate and seek out new opportunities to advance the vision and strategy. • Created and maintain comprehensive project documentation. • Managed the relationship with the client and their stakeholders. • Provided feedback on performance in real-time to team members. • Experience with an off-shore hybrid model.

• Served as QA project manager for large projects and/or multiple projects. • Provided senior level technical and functional expertise as part of the AT&T Service Solutioning and Realization Teams. • Served as Project Manager, managing the day-to-day activities on multiple projects from study start-up. • Planned and prepared presentations for customers and senior management • Responsible for applying expertise in tools and methodologies to ensure that projects are delivered on-time, within the scope and assigned budget. • The client lead and PM for mobile apps and platforms that touch tens of millions of end users. • Delivering projects on time, within budget, and to a high level of quality. • Executing multiple tasks with remote QA teams through effective communication, delegation, leverage, and empowerment. • Planned, managed and achieved alignment across the product roadmap. • Managed project schedule to ensure that all projects are delivered on-time, within the scope and assigned budget • Assisted in the definition of project scope and objectives, involving the relevant stakeholders and ensuring technical feasibility. • Coordinated internal resources for the execution of projects – Ensure resource availability and allocation meets the needs of the client. • Measured project performance using appropriate tools and techniques. • Reported and escalate to management as needed. • Plan, manage and achieve alignment across the product roadmap. • Performed risk management to minimize project risks. • Supported development and implementation of QA Best practices for each program.

• Participated in testing cycles for mobile applications using Android, iOS and Windows platforms. • • Practiced a wide array of testing techniques, and examine test development models such as Agile and Waterfall. Explored software testing processes within a variety of industry contexts, and study practices applicable to cloud, mobile, M2M, The Internet of Things (IoT) and Web environments. • Managing Triage Meetings with PMs, Devs, Marketing across multiple vendors • Prioritizing work, assigning tasks, providing daily status and status for weekly Test Cycles • Attending calls for issues reported in Production, Go/No Go meeting, review of Sev 1s and Sev 2s calls with PMs/ Devs/ Release Managers and providing input • Logging defects through defect tracking tools and regressing defects Working very closely with PMs and Devs on troubleshooting call. • Developing Test Cases according to Project Requirements, JRD’s and Wireframes • Implemented reverse engineering method to test Android VAPP web application. VAPP LockboxSecure mobile storage for important documents is just one of the many features offered by VAPP, the mobile and web app. Main responsibilities: • Created Requirements and Test Cases • Regression Testing M2M, The Internet of Things (IoT) • UI Testing • Logging and regressing defects and analyzing test results. • Regression, black box, functional, integration, security, UAT, and E2E testing on mobile applications • Bug reporting using uTest platform • Scope, requirements, and test plan review • Troubleshooting and management, analyzing test results

AT&T VoLTE SVT Lab Validation and implementation engineer within AT&T Labs. Helped to define and implement strategy for Integration, Defect, Reporting, Test Management, Deployment for AT&T VoLTE program. • Engineering and deployments • Analysis, Architecture and Development • Preparation of test instructions as outlined in IMS/SIP Test Plan and LTE EPC. • Execution of test instruction in an IOT RF environment, at a customer lab environment • Developed test cases for the testing of UE functionalities and features like radio and performance of handsets • UAT testing on IOS, Android and MS devices with WiFi /RF -3G/4G/LTE mobile networks • Verified and Troubleshoot handsets behavior per specs. Change parameters for Androids phones • Verified and troubleshoot network functionality per industry standards 3GPP (LTE/EPC, IMS, UMTS) • Reviewing system requirements and network architecture • Loading new mobile client builds, installing device drivers, syncing apps and testing with different iOS/Androids firmware versions • Coordinated and performed testing of UE devices for their radio, UI functionalities and their performance within VoLTE network • Collect traces from the EPC network nodes, using Tektronix (JDSU) probes, and export them to Wireshark, for future analysis, verification and troubleshooting. • Execution and troubleshooting SIP Call Processing Tests within the IP Multimedia Subsystem • Experience in Mobility Network Architecture with emphasis on MSCs, HLR and TAS • Investigating issues with developers, systems engineers, and architects • In-depth knowledge and working experience with LTE, IMS, VoLTE, eSRVCC, HQ Voice/AMR WB Circuit and Packet Switch, etc. • Experience in The Internet of Things OnStar's automotive ecosystem testing. Specialties: VoLTE, IMS, VoIP, eSRVCC, HQ Voice, Alcatel-Lucent Converged Telephony Server (CTS), WEBSTR, QXDM Software, HP QC (Application Lifecycle Management), JDSU, IRIS Session Analysis, MobaXterm, EASyViewer.

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Member of Product Realization team for Encore Cloud Services (ECS) and Encore Services Platform (ESP) Environments. The Encore Service (AT&T Messages) provides users with a unified messaging experience for SMS, MMS, VoiceText, Voicemail, etc., and providing a conversational view of their messages, with access to them from AT&T developed clients running on their handset, tablet, or PC using a set of application programming interface (API) • Lead and administrate projects. • Created a project scope and generate progress reports. • Communicated issues to development team via bug reports and face-to-face meetings. • Reported test results and issue summaries to project / product managers. • Monitor the production environment via system monitoring, internal communication, and customer feedback channels, and research and elevate issues as necessary. • Monitored releases and play an active role in confirming performance and escalating issues as necessary. • Worked in close collaboration with developers using methodologies such as pair programming to ensure automation coverage. • Mentored and train junior members of the QA team. • Participated in QA team resource and schedule planning.

• Product / Development Project Manager Consultant. Managing the testing and launch schedule for network validated new products and features. Speed-up communication with US-based partners. • Consulting strategic business development. Assist as well as track project activities with the project team and client and update action item registers, weekly reports, and schedules as required. Ensured that functional team members and customer are promptly informed of scope changes and schedule. • Provided input into the development of business processes. Leaded cross-functional team meetings and facilitates engineering calls. Experience in vendor management, resource planning and budgeting.

Data Translations Engineer worked with other data translation Engineers, Management, and internal Application teams to design, develop and maintain master configuration databases. Responsible for design test and implementation of all complex call routing database changes within all core GSM network elements. This included data schema designs, preparation, test and verification. Wrote scripts to support automated configuration process. Performed routine data fixes. Worked in various task forces to resolve escalated issues. Supported the testing and validation of new network nodes/services, including deployment and production support. Management of the changes and optimizations to GSM related systems and network devices.

Roaming Services Engineer IREG International Roaming Expert Group. Responsible for the implementation, testing, troubleshooting and technical support during launches of voice and data services with T-Mobile roaming partners. Worked closely with 490+ roaming partners in the United States and around the world to coordinate network requirements and necessary configurations to deliver a seamless roaming experience. Performed cross-network compatibility and interoperability tests. Integration, roaming quality monitoring and automated testing. Responsible for the auditing, maintenance, and updates of roaming configurations across multi-vendor nodes to insure network consistency, seamless customer experience, and support network consolidation and pooling designs. Responsible for roaming reconciliation process. IREG tests IR-24, IR-32, IR-35, IR-50, IR-60.

Consultant. Member of production Support Team provided high level support for AT&T Wireless customers, analyzing and resolving customer issues within a 3G telecommunications system. One of the key leaders for the migration from TDMA to GSM in AT&T Wireless network. Worked on taskforces formed to quickly reduce large volumes of advanced errors. Problem solving based on data gathering, root cause analysis, understanding of conflicting priorities, perspectives and creativity. Contingency planning so projects can stay on schedule even when problems arise. SWAT team member providing rapid third tier sustainment analysis and problem resolution of customer impacting issues surrounding Siebel rollout and upgrade. Data analysis of Siebel/Vitria workflow failures and resolution of synchronization issues between boundary systems.

Dedicated Technical Support Analyst / Jr. System Administrator provided advanced technical support and assistance for Dedicated Unix, Windows, Cobalt Corporate Servers customers of the second biggest hosting company in the world. Additional duties included troubleshooting and suggestions of optimal ways to maintain network integrity. Root cause problem analysis. Updated the test plans according to new developments in products. Used Remedy workflow software to track trouble tickets and prioritize workload. Acted as a liaison between the customers and System administrators, technicians or managers in the technical support departments around the country.