Roberto Nunez

North Ridge Pumps are an independent manufacturer and distributor of pumps. We are part of the DMS Group who have operated within the building services, district heating, process and renewable industries for over 20 years, with a proven track record for product support and customer service throughout the whole of the UK and internationally. Being centrally located in Nottingham, it allows us to service the entire UK. It was a natural progression to diversify into the pumping industry having regularly received enquiries for pumps, with associated flowmeters. North Ridge Pumps have been established since 1998 and have a wealth of experience in pumping applications handling fluids from fresh water, seawater and glycols to heavy oil, grease, food and chemicals. We work within a range of industries both in the UK and internationally. Our pump types range from standard centrifugal pumps, and multistage pumps, to immersed and process overhung solid handling pumps. We also supply a wide range of positive displacement pumps such as peristaltic, progressing cavity, screw and gear allowing us to provide more than one solution for your process and accommodate almost any fluid. We understand at times associated process equipment may be required alongside your pump, therefore we have become accustomed to supplying pumps complete with control panels, inverter drives, monitoring, couplings, hose, flow meters and valves.

· Attended and lead appointments to plan and design fitted bedrooms for clients, establishing budgets and requirements for both trade and retail (between the values of 3k to 50k). · Created designs in line with customer requirements, using CAD software. · Used customer liaison skills to communicate and assist customers with the selection of products, taking into account their requirements and ensuring that they received an exceptional level of service. · Regularly conducted surveys at customers’ homes. Followed by ensuring that the plans are accurately completed within an agreed timescale. · Responsible for overall customer satisfaction, i.e. initial customer liaison, building an effective relationship, dealing with sales and design, planning and installation. · Continuously maximized retail sales opportunities by effectively communicating with customers, providing comprehensive designs and ensuring total customer satisfaction.

· Responsible for maximizing store sales performance and providing an excellent standard of service to the customer.  · Used team leadership skills to manage the store team, which involved ensuring that store targets and individual targets were continuously met. · Played a pivotal role in staff training and development, ensuring that staff were trained appropriately. · Overall management of visual merchandising and customer service, including one-to-one sales and dealing with any queries that might arise. · Responsible for stock management, which involved monitoring stock and ensuring weekly ordering was carried out in a timely manner. · Dealt with cash handling and end of day banking, ensuring that monies were dealt with accurately and in a timely manner. · Ensured that an exceptional level of tidiness was maintained within the store. · Used interpersonal expertise to regularly contact customers via telephone in order to advise them on new products and offers and resolved queries in a professional and diplomatic manner.

· Continually met customer requirements, by dealing with enquires and ensuring that customers were satisfied with the service. This involved dealing with customers face to face and via telephone in a professional manner. · Met personal sales targets on a frequent basis. · Assisted the store manager with the achievement of branch performance targets, which involved understanding the customers’ requirements and providing a high standard of service.

· Successfully delivered business results by consistently achieving targets. · Supervised the store in the absence of the manager, which included cash handling, stock replenishment, maintaining store standards, assisting the General Manager and implementing store targets.  · Acted as Company Buyer of products for retail sale. · Overall management of the store, which involved day to day operational tasks and maintenance. · Responsible for ensuring security was optimal within the store, including the safe keeping of cash and daily banking. · Managed and coached staff to ensure that the team delivered an excellent level of customer service. · Overall management of the store, which involved day to day operational tasks and maintenance. · Responsible for ensuring security was optimal within the store, including the safe keeping of cash and daily banking. · Managed and coached staff to ensure that the team delivered an excellent level of customer service.

· Continually met customer’s needs whilst providing a high level of customer service. · Supervised and guided sales advisor, ensuring that all sales opportunities were followed up on. · Dealt with customer complaints, ensuring problems were resolved. · Successfully achieved targets and met company’s goals on a quarterly basis.

Responsible for marketing and selling jewelry lines and replenishing and merchandising costume jewelry.