Robyn Hartzell

Responsible for selling newly acquired Biological Industries specialty media to Advanced Therapies companies using PSC, MSC, and T-Cells.

Manage clients in the Western region USA and Canada. Calling on CMOs, biotech and large pharma companies focused on bioprocessing. ➥ Within first 3 months of tenure, met with top accounts and listened to grievances, establishing strategic plan, improving relationships, transparency and trust. ➥ Also covered mid-Atlantic and Southeast territory for 10 months following resignation of Sales Manager and Sales Representative, in first month of employment, achieving 104% of goal in 2018 and 120% in 2019. ➥ Onboarded and trained 4 new representatives on sales best practices, including creating department new hire handbook with all new Standard Operating Procedures (SOPs).

PADI Open Water Scuba Instructor - December 2016 - September 2017 ➥ ProDive Mexico - Playa del Carmen, Mexico (August 2017 - September 2017) ➥ Cinderella Dive Center / Independent – El Gouna, Egypt (May 2017) ➥ Flipper Diving Club – Phu Quoc, Vietnam (December 2016 – February 2017) PADI Divemaster - September - December 2016 ➥ Flipper Diving Club – Phu Quoc, Vietnam (November 2016 – December 2016) ➥ Kontiki – Koh Lanta, Thailand (October 2016) ➥ Scuba Junkie – Komodo, Indonesia (September 2016 - October 2016) PADI Divemaster Training Intern - December 2015 - February 2016 ➥ Pacific Divers - Rarotonga, Cook Islands (December 2015 - February 2016)

Trade Monkey is a US e-commerce retailer for handmade global fashion, accessories, and home decor, based in Chiang Mai, Thailand. Trade Monkey connects customers to trendy, quality handmade products while creating opportunities for stable incomes in developing communities. ➥ Set-up and implemented Zoho CRM management system ➥ Wrote SOP's for Zoho ➥ Lead a 2-day workshop training in-house employees and volunteers on how to use the system ➥ Analyzed and streamlined current sales processes

Cultivated customer accounts in the Pacific Northwest region of the US and collaborated with national and regional distribution to boost account growth. Successfully managed a territory including WA, OR, MT, ID, AK and western Canada. Specialized in competitor conversion needs, introduced product lines, and identified costs savings for laboratory managers and purchasing. Administered sales directly and through distribution. Established product pricing while adhering to margin goals. ➥ Received the President’s Club Award in 2012 and 2013 for achieving and surpassing sales goals. ➥ Achieved 99% of sales goal in 2014. ➥ Nominated for Horizon Award “Rookie of the Year” in 2012. ➥ Devised and executed highly effective marketing strategies for the Pacific Northwest market, prepared monthly reports and quarterly business reviews of top 10 accounts over prior year and identified new prospects. ➥ Left territory end of Q1 2015 at 104%.

Pacific Northwest sales representative, covering WA, OR, ID, MT, AK, and Western Canada, for cell culture media, basal salt solutions, antibiotics, sera, specialty media and flexible packaging systems. ➥ Drove business growth by 11% in the first 7 months of employment. ➥ Achieved 100.2% of plan in 2012 prior to merger. ➥ Actively marketed onsite program and administered quotations and pricing proposals to maintain and increase corporate margins and revenues.

➥ Qualified and validated pharmacokinetic and immunoassays in support of clinical and non-clinical trial protocols. ➥ Performed bio-analytical testing for clinical and pre-clinical trial protocols. ➥ Prepared study reports, created poster presentations, and performed external audits on vendors. ➥ Qualified and validated ELISA assays using the Mesoscale platform. ➥ Prepared method validation protocols and reports, SOP’s, and test methods. ➥ Maintained critical reagents used by GLP laboratory and CRO partners.

➥ Developed a cell-based proliferation assay utilized support programs in both research and development phase of drug discovery focused on protein therapeutics. ➥ Presented data at staff and project meetings.

➥ Led pharmacokinetic testing of pre-clinical samples in compliance with GLP guidelines. ➥ Prepared study reports on pre-clinical data and validated ELISA assays. ➥ Created standard operating procedures and workbooks for assays and equipment.

➥ Performed cell-based assays to test for the release of monoclonal antibody drug products. ➥ Maintained mammalian cell lines for use with bioassays: L929, Wil2-S, and Jurkat. ➥ Troubleshot and optimized cell-based assays including reporter gene, ADCC (antibody dependent cellular cytotoxicity), and proliferation used to release monoclonal antibody drug product. ➥ Setup the microbiology laboratory to identify trends of microorganism contamination (bacteria, fungi, and yeast) in class 100,000 and class 10,000 clean rooms, by use of BiOLOG system

➥ Performed ELISA and bioassays that test the potency, identity, and drug sensitivity of biological products, working under GLP standards. ➥ Performed stability studies on all of our HSV oncolytic clinical products. ➥ Created SOP’s and workbooks for documentation of drug product and performance of assays. ➥ Maintained Vero, HEP-2, and SKnSH cell lines for use with in vitro cell-based assays. Responsible for inventory control and documentation. ➥ Performed plaque assays for characterization of our HSV (Herpes Symplex Virus) oncolytic product.