Rogier Chapon

Tradeshift is a market leader in e-invoicing and accounts payable automation and an innovator in supplier financing and B2B marketplaces. Its cloud-based platform helps buyers and suppliers digitize invoice processing, automate accounts payable workflows and scale without limit. Founded in Denmark, headquartered in San Francisco, Tradeshift’s vision is to connect every company in the world, creating economic opportunity for all. Today, the Tradeshift platform is home to the world’s fastest-growing network of buyers and sellers operating in more than 190 countries.

★ Support my wife with all aspects of her Travel Agency business, Warren Travel.

★ Management of nearly 200 global trade shows and events for Satcom Direct, Satcom Direct Communications, Satcom Direct Data Center and COMSAT including an extensive convention hall and outdoor static display presence at NBAA BACE, the premier international annual convention related the to business aviation industry. ★ Coordination of all aspects of annual 4-day CwC Connecting with Customers customer conference. Attended by nearly 400 customers, aviation industry partners and event sponsorships including Gulfstream, Dassault Falcon Jet, Inmarsat, Intelsat, Iridium, FlightSafety, WorldFuel, Duncan Aviation, Rolls Royce and Universal Weather, the conference delivers as the most valuable business aviation technology event in the industry. ★ Conducted extensive Request for Proposal (RFP) to elevate SD international exhibit program to world-class. ★ Facilitated design of new Global Event Management internal software program in JIRA to improve event management, expense and budget management activities. ★ Relationship Management of internal and external stakeholders including senior management, regional sales managers, sponsors, creative agencies/exhibit houses, resorts and global aviation associations. ★ Developed and documented new Standard Operating Procedures (SOP's) to support the LiveChat function on the company main website to ensure the highest services levels possible to our global customer base.

Embraer has become one of the largest aircraft manufacturers in the world by focusing on specific market segments with high growth potential in commercial, defense, and executive aviation. ★ Embraer Enterprise Excellence Continuous Business Improvement Agent to the Marketing organization. ★ Develop and Manage Customer Journey / Touch Point Map which identifies all physical & digital company touch points where a potential customer or customer comes in contact with our organization. Identify gaps. ★ Develop and Facilitate 2-day Customer Touch Point work shops applying company accepted methodology with company stakeholders with objective to meet and exceed customer expectations, needs and wants at each interaction. Develop action items. ★ Implement components of the Long Term Customer Journey roadmap.

★ Launched this company dedicated to providing a unique digital marketing, social media experience as an event marketing tool and lead generator, with authority over all branding, sales and marketing strategy. ★ Introduced a new age digital photo booth offering unsurpassed levels of interaction and customization for use at corporate events, private parties, and other functions. ★ Effectively manages all aspects of sales, marketing, logistics and operations. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT TAPSNAP PHOTOTAINMENT TapSnap™ is a new age photo booth. Guests interact with a giant 42-inch multi-touch display to take their photos, edit, draw or write messages on their pictures, and instantly print, email or share their photo creations via social media; all with the simple touch of a fingertip. TapSnap is instantly responsive and naturally intuitive. Guests can personalize their photos with hand written messages and digital props. Our green screen allows guests to digitally replace backgrounds. The digital backgrounds, props, borders and logos can even be customized to fit your brand and/or event theme.

★ Delivers consistent revenue growth through the leadership of business development initiatives and infrastructure projects affecting multiple core areas of operations. ★ Directs multiple project teams to ensure compliance with company guidelines, standards, and methodologies. ★ Developed and deployed business models to capture improvements in knowledge bases, staffing, hiring, and onboarding processes. ★ Created a platform for employee feedback and participation by implementing the Hiring, Organizational Development, and Employee Engagement Survey. ★ Served as the architect of innovative strategies to build revenue and differentiate the credit union in a challenging, highly competitive market. ★ Captured a key increase in Net Promoter Score from 64 to 71, driven by member-centric initiatives that included a debit rewards program and a direct mail communications card that increased referrals. ★ Successfully positioned the credit union as a trusted partner to community interests, leading a variety of community and goodwill sponsorship programs. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT MERITRUST CREDIT UNION Meritrust Credit Union has 15 branches, including locations in Derby, Lawrence, Junction City and Manhattan, serving owners/members and offering higher rates for deposits, lower interest on loans and exceptional member service.

★ Primarily responsible for business-to-business marketing & sales solutions of new account acquisition services to small and medium sized organizations. ★ Lead generation of high potential qualified prospects identifying decision-makers in buying process. ★ Convert highly qualified leads into new business and revenue. ★ Sales presentations explaining range of services and business solutions. ★ Account & Program Management for new and existing customers ensuring program meets and exceeds customer expectations. Problem resolution & corrective actions.

★ Throughout my tenure with Cessna Aircraft I was recognized three times with Leading Edge awards by the company CEO for outstanding performance. ★ Appointed to this new position dedicated to ensuring a world-class, quality, emotionally differentiated customer experience across all touch points, product lines and market segments. ★ Solicited feedback from company wide department leaders and clients to develop a roadmap towards creating a consistent, meaningful, emotionally differentiated customer experience to facilitate strong connections with each client during the aircraft purchase, production, ownership and service/maintenance/warranty/parts appointments and touch points. ★ Created a strategic roadmap applicable to all product lines and domestic and international client touch points, driven by Voice of the Customer insights. ★ Led the renewal of brand and model positioning strategies for Cessna and associated product lines. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT CESSNA AIRCRAFT COMPANY Textron Aviation is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. Textron Aviation includes the businesses of Cessna Aircraft Company and Beechcraft Corporation, bringing together decades of unmatched experience in designing, building and supporting airplanes. It provides the most versatile and comprehensive general aviation product portfolio in the world through five principle lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft, and a complete global customer service organization.

★ Applied Six Sigma methodologies to achieve key gains in efficiency, productivity, and operational effectiveness. ★ Introduced policies and procedures that reduced costs resulting from prohibited use of the demonstration fleet, while increasing the availability of demonstration aircraft. ★ Advised Business Unit Leaders to achieve improved client satisfaction, increased net income, and gains in productivity. ★ Improved efficiency by 88% by enhancing the work order invoice process, coupled with a $500K improvement in annual cash flow. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT CESSNA AIRCRAFT COMPANY Textron Aviation is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying.

★ Served a key role managing all aspects of the company's sales meetings, special customer events and participation in domestic and international trade shows including static display of aircraft, industry conferences, and other professional venues. ★ Developed go-to-market strategies for implementation at trade shows, focused on securing sales with high-end purchasers of corporate jets; consistently surpassed trade show sales targets. ★ Led the launch of three new aircraft in the Business Aviation category during a single trade show. ★ Spearheaded the design and construction of a two-story trade show pavilion at a cost of over $1M. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ ABOUT CESSNA AIRCRAFT COMPANY Textron Aviation is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying.

Supervisor over staff of 20+ Vaction Planning Specialists on destination specific teams. Conducted applicant interviews, new hire orientation and recurrent training. Participated on Familiarization trips and training trips to other American Airlines facilities in the US.