Rumila Mila Green

Barista - Can brew and dial in coffee using a variety of brewing methods such as espresso, pour over, AeroPress, etc. based on that coffees characteristics (variety, roast level, altitude, etc.) - Designs the Seasonal Drink Menus Training: - Responsible for ensuring all Front of House and Production Assistant staff are fully trained at their position Marketing and All Things Creative: - Creates (photographs and records videos) and posts social media and newsletter content to market business and increase sales - Designs promotional material documents such as coupons, gift certificates, information cards, flyers for events, etc. when required - Knowledge on how to use various Adobe Applications such as Lightroom Classic, Photoshop, Premiere Pro, Illustrator, and InDesign - Designing / inventing and the development of new product lines for shop to carry such as Christmas Curated Kits, Valentine’s Day Gift Pack, Sample Coffee Boxes, Mocktail Kits, and more Business Operations: - Assist with customer and wholesale relationships which involves site visits, billing, and sales - Keyholder and POS "End of Day" - Knows the ins and outs of Shopify - Leads Front of House team - Creates Standard Operation Documents (SOP) for team - Responsible for inventory of drink supplies such as teas, syrups, and milk alternatives to ensure shop runs smoothly Coffee Education: - Educate customers and staff on products and drink menu - Hosting training events for customers such as "Home Barista" and "Home Brewing" courses - Hosting coffee events such as coffee food pairings and public cuppings - Holds training sessions for team such as "Sensory Training" and "Coffee Bag 101" Production: - Keeps in contact with green bean importers - Assists with selecting a coffee for their coffee collection / menu - Sets Up Cuppings to evaluate coffee - Operates IKAWA sample roaster - Manages Production Assistant team - Bags coffee for retail, wholesale, and online orders when needed

Maintain high quality of beverages at all three locations Implementing new procedures for making beverages and maintenance of equipment such as a Standard Operating Procedures booklet Assisted with training new employees and wholesale customers Educated employees and customers on coffee such as hosting brewing workshops and home barista courses Designed seasonal drink menu items to keep up with current trends Attended cuppings to ensure coffee is consistent and at its best quality Editor of "Monigram Updates" newsletter

- Profiled coffee, and brewed coffee beverages using a various of brewing methods such as espresso, pour over, french press, AeroPress, and siphon to the company’s standards - Designed and created table markers to successfully improve workflow and efficiency in the coffee shop

A Barista in the STOCK Food and Drink outlet of the Fairmont Banff Springs. - Designed the Fall/ Winter drink menu 2018 to keep up with current trends. - Assisted guests with drink and food information to ensure guests were happy with their orders. - Trained staff until they had all the necessary knowledge and skills to perform their role successfully.

Drove a tow motor to deliver parts to the assembly line on time and efficiently with a team.

- Provided customer service to guests by greeting them, taking food orders, and serving them. - Prepared/cooked items such as batter and fritters, homemade lemonade and coffee beverages

Brewed coffee and relevant beverages per instructions while ensuring that each brew conforms to the standards set by Starbucks

- Skilled in greeting guests, escorting to tables, seating, and providing them with menus and daily specials. - Inspecting dining room serving stations for tidiness and sanitation.

- Trained on operations of a cash register. - Performed cash, credit card, debit card, and gift card transactions.

- Acquired accurate product knowledge in health and beauty, housewares, food, and fashion fields. - Responsible for stocking shelves and facing products.