Ryan Carter
About
Ryan Carter is from Greater Seattle Area. Ryan works in the following industries: "Automotive". Ryan is currently Sr. Technical Project Manager - Service Quality at Tesla, located in Greater Seattle Area. In Ryan's previous role as a App Assure Office and Edge Engineering Engagement Manager at Microsoft, Ryan worked in until Jul 2021. Prior to joining Microsoft, Ryan was a App Assure Americas Regional Lead and Global Readiness Lead at Microsoft and held the position of App Assure Americas Regional Lead and Global Readiness Lead at Redmond, WA. Prior to that, Ryan was a Program Manager at Teleion, based in Greater Seattle Area from Jun 2018 to Dec 2018. Ryan started working as Service Center Technical Operations Manager at Tesla in Seattle, WA in Jul 2017. From Mar 2013 to Jun 2017, Ryan was Service Center Technical Operations Associate Manager at Tesla, based in Bellevue, WA. Prior to that, Ryan was a Lead Master Technician at BMW of North America, LLC, based in Bellevue, WA from Mar 2006 to Mar 2013.
You can find Ryan Carter's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Ryan Carter's current jobs
Ryan Carter's past jobs
• Represent bugs and feature requests from App Assure customer engagements to inform Edge and Office Engineering teams on product fixes and improvements
Desktop App Assure a Microsoft FastTrack Benefit • Core contributor in the development and scale launch of the Desktop App Assure program • Lead daily triage calls for the Americas FastTrack team providing process guidance and escalation support • WW readiness lead responsible for developing training content, delivering training to App Assure Managers, and measuring understanding through adherence to process and program data quality • Responsible for providing key learnings and data insights to engineering and media influencers to drive product improvement and external content creation • Leverage data, App Assure Manager feedback and observation to identify points of friction in the program and deliver improvements
PM onsite at Microsoft in Redmond, WA
• Led team in providing an exceptional customer experience outside the automotive industry status quo • Applied lean principles to processes, to improve efficiency and streamline interaction with clients • Drove service innovation through collaboration on a team and individual level to improve overall performance • Responsible for knowledge of diagnostics and repair of all vehicle systems, as well as management of training to improve skill of technician team
• Managed a team of 12 technicians and 4 assistants in a lean process environment • Diagnosed, documented, and assisted in root cause analysis of complex components • Proficiently wrote technical documentation on repairs and diagnoses to become reference • Developed process and systems to remotely diagnose vehicle concerns leading to more efficient parts forcasting, appointment scheduling and shop flow, resulting in a positive client experience • Commanded a high level of shop standards to ensure client service experience is exceptional
• Lead technician responsible for achieving monthly productivity objectives for team • Recipient of monthly customer service award for excellence in customer satisfaction >96% over 70 times • Regularly interact with BMW North America technical support engineers to resolve escalations Led diagnostic tooling software troubleshooting and admin responsibilities for 40 PCs and tablets