S K Cross

• Act as a mentor to the drivers within your team. • To be of smart appearance wearing A&C issue uniform at all times. • Encourage and coach all drivers to give exceptional customer service. • Cover holidays for all drivers within your team. • Cover sickness for team members within the depot. • Cover rounds at other depots where required. • Make sure that you monitor the hazard reporting within your team. • Provide first line assistance to your team members. • Provide support and assistance to all drivers with the morning load procedures • Ensure that all H&S directives are followed. This includes ensuring all drivers wear the correct uniform and PPE. • Advise and assist team members in sequencing and organizational skills and monitor the sequencing within your team. • Completing the “competent person” checks on the vehicles allocated to his team ensuring that all vehicle faults are rectified or reported. • Performing ‘round standard evaluations’ on your team members when covering their rounds. • Ensuring pro-active feedback to your team from the results of the ‘round standards forms’ upon their return. • Ensuring correct information and scoring is completed on your team’s driver profile spreadsheets in accordance with the able & Cole guidelines. • Ensuring you feedback on Driver Profiles with your team with a Bi-quarterly review. • Ensuring team briefs on a weekly basis with your team and minuting them and feeding back to the depot Supervisor/Manager. • You will be required to assist the Depot Supervisor with office duties should you not be General Responsibilities include:   • Approach all situations in your working day in a courteous and professional manner, acting as an ambassador of A&C, reflecting our values and principles. • Provide mutual support for all other drivers and be prepared to offer assistance when required to ensure all daily deliveries are completed. • Adhere to all A&C health and safety policies and practice at all times.

Daily warehouse duties unloading of trailer, organising the daily run loads for each of the vans including dealing with the paperwork side for each of the drivers. Cleaning & general duties

To supervise a team of between 10-15, this included delegating general house keeping duties, organising employee rota's, nightly stock rotation to ensure all levels are maintained enabling the business to operate effectively, to ensure Health & Safety is maintained at all times and adhering to the CQSMA policy. Ensuring employees provide a excellent customer service and taking orders accurately. Including the general running and management of a public house.

This was voluntary work with the Wigan youth service. Working with organisations such as Duke of Edinburgh, Princess trust and other schools and college groups of all ages. This was Wigan based but often traveled to the Lake District for activities such a gorge walking, mountain climbing / biking, kayaking, canoeing & rock climbing. Through this time I gained a 2 star grade in kayaking and a 1 star grade in canoeing.

I commenced employment at Haigh Hall as a kitchen Porter. This was a hard working and very fast paced role. My responsibilities included assisting the sous chef to prepare buffets buffets whilst maintaining a high level of hygiene and cleanliness. I later transferred to the information centre, dealing directly with the public. This involved dealing with customers face to face, telephone queries, responding to emails, cash & bank procedures and assisting the Park Wardens with other duties as and when required.