S T Booth

Manage the business and promote my brand within the Burtons brand Monitoring sales and reporting to my area manager on a daily basis Help support the host store managed all aspects of visual merchandising. Training staff and mangers on my department so it could be run in my absence Organised in back office paperwork Stock inventory and managment Advertising mastercards Dealing with customers and higher management

BA THEATER ARTS, EDUCATION AND DEAF STUDIES WITH BRITISH SIGN LANGUAGE | GRADUATE JUNE 2016 | UNIVERSITY OF READING Skills attained Academic writing, Numeracy (charts, graphs and statistics), logical thinking, creativity, oral skills, find and using resources and prioritizing, self-motivating and team work. Educator – Teaching experience from foundation years to year 13, including EFL, Deaf and SEN students. Complex problem solving, active listening skills, complex problem solving, coordination, critical thinking, instructing, grading, judgment and decision making ( including cost and benefits),learning strategies, monitoring, creativity visuals and lesson planning, multi-tasking, reading comprehension, relationship management – conflict, resolution, motivating, organizing, trouble shooting and establishing reports. Theater arts – confidence and role playing, presenting ideas, understanding human behavior ( environments, cultured, societal and perspectives in design and performance), designing set and costume, oral communication, creative thinking, teamwork and independence, initiative, dedication, listening and learning quickly, adaptability and flexibility, personal discipline, goal- orientated, improvisation, difficult choices and researching ( such as time periods cultures and fashion) with high attention to detail. Awaiting – to study modules with Henley business school BSL – progression to level 2 in sign language and can communicate to any deaf individual who uses sign language

• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents (type up tasks for director), records, spreadsheets and email. • Using office systems; • Booking services (mainly for the new office such as a company sign, telephone, and also inputting a few self-ideas) and being aware of being cost efficient. • Finding information such as looking at new government policies and creating information around Deaf culture and services and typing up into documents. • Liaising with staff in other departments and with external contacts; • Liaising with colleagues and external contacts. • Organizing and storing paperwork, documents and computer-based information; • Photocopying and printing various documents, sometimes on behalf of other colleagues. • Manipulating some statistical data when researching. • Researching into competitor companies. I thoroughly enjoyed working for this company and was very interested in learning about all the dynamics of how a Interpreting business works and was privilege to work so closely with the director.

• Working with KS1 and Foundation • Getting the classroom ready for lessons • Listening to children read, reading to them or telling them stories • Helping children who need extra support to complete tasks – such as Talking partners in which English is not there first language or children who need help with linguists who are partially deaf. Children with behavioural problems who need help and children who are behind on their reading. • Helping teachers to plan learning activities and complete records for example helping them with their topic books. • Supporting teachers in managing class behaviour • Supervising group activities • Looking after children who are upset or have had accidents • Clearing away materials and equipment after lessons • Helping with outings – I did on sports day with foundation • Carrying out administrative tasks. • Participating in P.E lessons • Lucky enough to spend time- spend time with teacher of the deaf from the company Sensory consortium service • Looking after 2 deaf children in foundation – Louis – cochlear problem and cannot hear high frequency’s. Has problem with working memory, but apparently a lot of deaf children do. • Lina – physical deformity o the ear, one ear is blocked by the skin and the other ear inner cannel is blocked and so hard for sounds to travel to inner ear. Review from Miss Becky Friday whose class I helped Suzanne has been a fantastic help in the classroom. She has been enthusiastic, motivated and highly proactive in asking questions in order to make the most of her time here. Suzanne worked on her own initiative where needed with pleasing results. Employer’s additional comments – We would be delighted to have Suzanne back in the classroom. She grabbed all opportunities to see further interventions where’s she could, particularly where it related to her degree subject – e.g.) working with the visiting sensory consortium teacher of the deaf. She has been an absolute pleasure here.

Selling & Customer Service To personally provide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers. Understanding and demonstrating customer care and high levels of customer service Displaying good listening skills to identify customer needs Confidently making and closing sales Looking for link selling opportunities which will increase basket spend Understanding the importance of best selling lines and feature hotspots To actively monitor and provide the selling team with feedback and regular coaching on all of the above. Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines. To deputise in the absence of the Floor Manager/Floor Supervisor. To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork. To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas. To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales. Communication To communicate effectively with line management on a daily basis to ensure they are: Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc Actively supporting and communicating with colleagues, customers and managers. Till Point Operation Ensure that all till point operations are carried out in line with company guidance. Health & Safety To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers. Theft & Loss To be alert to fraudulent notes, suspicious behaviour and theft – taking appropriate action as required. To maintain a well groomed appearance at all times in line with the uniform policy.

Selling & Customer Service To personally provide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers. Understanding and demonstrating customer care and high levels of customer service Displaying good listening skills to identify customer needs Confidently making and closing sales Looking for link selling opportunities which will increase basket spend Understanding the importance of best selling lines and feature hotspots To actively monitor and provide the selling team with feedback and regular coaching on all of the above. Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines. To deputise in the absence of the Floor Manager/Floor Supervisor. To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork. To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas. To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales. Communication To communicate effectively with line management on a daily basis to ensure they are: Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc Actively supporting and communicating with colleagues, customers and managers. Till Point Operation Ensure that all till point operations are carried out in line with company guidance. Health & Safety To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers. Theft & Loss To be alert to fraudulent notes, suspicious behaviour and theft – taking appropriate action as required. To maintain a well groomed appearance at all times in line with the uniform policy.

check and purchase groceries and household supplies to maintain adequate levels Clean bedrooms and community rooms maintain record of related expenditure plan and cook meals for employer care for household pets polish silverware wash dishes and clean kitchen according to agreed hygiene standards clean appliances run errands for employer answer telephone and take messages take care of children

Selling & Customer Service To personally provide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers. Understanding and demonstrating customer care and high levels of customer service Displaying good listening skills to identify customer needs Confidently making and closing sales Looking for link selling opportunities which will increase basket spend Understanding the importance of best selling lines and feature hotspots To actively monitor and provide the selling team with feedback and regular coaching on all of the above. Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines. To deputise in the absence of the Floor Manager/Floor Supervisor. To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork. To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas. To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales. Communication To communicate effectively with line management on a daily basis to ensure they are: Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc Actively supporting and communicating with colleagues, customers and managers. Till Point Operation Ensure that all till point operations are carried out in line with company guidance. Health & Safety To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers. Theft & Loss To be alert to fraudulent notes, suspicious behavior and theft – taking appropriate action as required. To maintain a well groomed appearance at all times in line with the uniform policy.

Deputy manager/Visual Merchandiser- Aldi – November 2011 – October 2012  assisting the store manager in the day to day running of the store, (KPI's)  High pressured sales and a fast paced environment  completing daily running's of the store with limited staff  I managed and trained 8 staff members in a 850 square foot store  Monitor sales, inventory control and loss and prevention management  ordering the store's stock on a daily basis which was over 15,000 products  Visual merchandising a wide range of products without guidelines.  Monitor warehouse and also handling deliveries, a very physical aspect of the job.  Provide excellent customer service, wide knowledge of products from food to electrical items and resolve problems in store without need for assistance from store manager. Achievements- I was the only visual merchandiser in Aldi currently in the UK, however as I have been so successful in my management of the visuals in-store, my region and then hopefully the rest of the UK will all have a visual merchandiser in-store using my ideas by the end of Spring 2012, this was a fantastic opportunity and I was glad I was nominated for the position

 Assist the store manager and be responsible for every phase of day to day store operations. (KPI’s).  Establish sales goals manage budgets and devise sales forecasts  High pressure sales  Monitor sales and reporting, inventory control and loss and prevention management.  Responsible for personnel management, employee payroll and health and safety.  managed all aspects of visual merchandising; this included merchandising selections, window displays and promotions.  Organised local marketing events via Reading Council, the Oracle Marketing Team and displaying regular advertisements on the Oracle website.  In charge of booking children’s parties in store and making sure all health and safety precautions are in place.  Managed 14 members of staff. I interviewed hired, trained, mentored, coached and evaluated hourly associates.  ensured excellent customer service, learnt all relevant product knowledge and resolved problems at store level. Achievements- Acting Store Manager for 3 months while my manager was covering another branch. Within this time period I managed to increase profits of sales of 4% against last year. I had to visual merchandise for an un-developing London store and Maxine Clark the owner of build a bear workshop congratulated me personally on my Visual Merchandising skills. I have a lot of experience and skills with working with children who have disabilities- physical and mental and with terminal illnesses from working with the parties at Build a Bear Workshop. I also have a wide range of experience with working with children from 0-14 yrs old and also performed school visits in which children developed skills with working together in a team to create a mascot for there class.

manage the business and promote my brand within the Burtons brand  monitoring sales and reporting to my area manager on a daily basis  also managed the formal hire business which included ordering special occasion suits and be trained in men’s tailoring.  managed all aspects of visual merchandising.  Training staff and mangers on my department so it could be run in my absence. Achievements – Developed a strong sense of sales and business development. Increased profits on suit and extra’s sales against last year (2009) by 50% and formal hire by 338%.

Selling & Customer Service To personally provide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers. Understanding and demonstrating customer care and high levels of customer service Displaying good listening skills to identify customer needs Confidently making and closing sales Looking for link selling opportunities which will increase basket spend Understanding the importance of best selling lines and feature hotspots To actively monitor and provide the selling team with feedback and regular coaching on all of the above. Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines. To deputise in the absence of the Floor Manager/Floor Supervisor. To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork. To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas. To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales. Communication To communicate effectively with line management on a daily basis to ensure they are: Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc Actively supporting and communicating with colleagues, customers and managers. Till Point Operation Ensure that all till point operations are carried out in line with company guidance. Health & Safety To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers. Theft & Loss To be alert to fraudulent notes, suspicious behavior and theft – taking appropriate action as required. To maintain a well groomed appearance at all times in line with the uniform policy.

Selling & Customer Service To personally provide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers. Understanding and demonstrating customer care and high levels of customer service Displaying good listening skills to identify customer needs Confidently making and closing sales Looking for link selling opportunities which will increase basket spend Understanding the importance of best selling lines and feature hotspots To actively monitor and provide the selling team with feedback and regular coaching on all of the above. Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines. To deputise in the absence of the Floor Manager/Floor Supervisor. To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork. To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas. To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales. Communication To communicate effectively with line management on a daily basis to ensure they are: Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc Actively supporting and communicating with colleagues, customers and managers. Till Point Operation Ensure that all till point operations are carried out in line with company guidance. Health & Safety To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers. Theft & Loss To be alert to fraudulent notes, suspicious behavior and theft – taking appropriate action as required. To maintain a well groomed appearance at all times in line with the uniform policy.