Sadie Bruggema

 Perform task management on Connectwise working from a service board  Perform all purchasing operations of parts including in and out of warranty  Followed SLAs put in place by each of my clients  Handled technician management and trained onboarding employees  Organized spreadsheets, met deadlines, and maintained schedules  Maintained constant communication with account managers and customers  Responsible for tracking purchased/shipped products for clients  Documented all customer additional fees: diagnostics, labor, freight etc.  Became a master of Connectwise, Great Plains and JDE operations  Outside of my job description, took initiative to learn receiving of inventory  Managed Vendor relationships with Dell, HP, Lenovo, and third parties  Provided vendor support both over the phone and through email