Sahadev Pal

- Develop new business strategies and business models, taking all aspects into consideration and providing insight into how these strategies will benefit the company - Oversee the design of new products, commenting on how they will fair in the market in order to guide the designers - Identify areas of poor performance in the company and in the outside market and make recommendations for improvement - Lead the company in the execution of business strategies and internal projects to ensure the desired result is achieved quickly and effectively - Manage the business analyst team, listening to different members’ recommendations and taking measures to maximize the efficacy of the analytical team - Create monthly reports of performance and success, pointing out areas in need of improvement and making recommendations - Design and lead training programs to establish a base understanding in any department or company-wide and ensure that all employees grasp the information correctly - Explore new customer satisfaction options and make recommendations at monthly board meeting for how satisfaction can be improved.

- Install and configure software and hardware - Manage network servers and technology tools - Set up accounts and workstations - Monitor performance and maintain systems according to requirements - Troubleshoot issues and outages - Ensure security through access controls, backups and firewalls - Upgrade systems with new releases and models - Develop expertise to train staff on new technologies - Build an internal wiki with technical documentation, manuals and IT policies

- Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients

- Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required - Provide support, including procedural documentation and relevant reports - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Priorities and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology - Conduct electrical safety checks on computer equipment.