Salman Mukhtar

Leading efforts to build artificial intelligence capabilities and processes for our Insides Sales organization. Startup team that is at the core of the transformation and changes at the company.

I serve as the head of product for Amazon Retail Analytics Premium, a big data advanced analytics subscription service that gives manufacturers selling on Amazon insights into a customer’s purchase journey and helps them optimize their performance. The product is regarded as the retail industry’s broadest advanced analytics offering. • Full ownership of product from customer experience to product, price, place, and promotion. • Grew product revenues by 16% and product adoption by 34%. • Defined vision and own product roadmap. • Work closely with a 12 person engineering team to deliver new features. • Work closely with manufacturers to understand business problems they need addressed, formulate analytical needs, and translate these into an analytics product.

I served as a senior director and analytics evangelist in product management for Commercial Insurance. I setup an analytics practice of 20 professionals. In addition, I led analytical deep dives on customer insights, profitability, and pricing. I was promoted twice in a span of 18 months. • Developed and managed the analytics practice of 14 professionals from concept. • Championed the concept of enterprise reporting and setup reporting organization of 6. • Led development of 10 frameworks for granular analytics on customer insights and profitability. • Led consumer lifecycle studies to quantify price elasticity metrics. • Led segmentation studies and developed a model for determining "market desirability"​. • Led the analytical efforts for profitability assessments across eight regions and five products. • Led a product team to develop a revised set of pricing and segmentation strategies to ensure profitability for the division's largest segment, with $300M+ in revenues. • Implemented a social media tool to promote collaboration across product management.

I served as the Senior Product Manager with P&L ownership for the Commercial Auto insurance product in the midwest. Formulated regional strategy and implemented tactics for profitable growth, I was promoted from Product Manager to Senior Product Manager. • P&L ownership with $60M in revenues. Managed to corporate profitability standards. • Grew revenues by 6%, making it the 3rd fastest growing portfolio in the division. • Achieved Top 3 rank in market share for commercial auto insurance in two states. • Initiated, led, and managed the acquisition of a $3M commercial truck insurance book. • Managed relationships with the largest truck insurance agencies in the US. Grew revenues 4x. • Managed introduction and roll out of new product lines across three states. • Managed over 10 pricing studies and changes to meet profitability and growth targets. • Led various deep dives on customer insights.

I led a team that managed IT operations for www.directv.com - the B2C channel that served over 7 million customers and provisioned over 200,000 transactions per day. Owned end-to-end post production IT operations from release management of new functionality, crisis management, communication, and Tier II application support. • Managed operations for www.directv.com and 11 other systems to 99.996% SLA. • Full ownership of crisis management to resolution for all production outages. • Directed implementation of real-time monitoring and alerting system for DIRECTV.com. • Led efforts to implement Service Level Agreements and Support Models with vendors. • Partner with business owners and IT teams to ensure that applications were robust. • Led operations for the “lease” initiative that restructured the business model from customer ownership to leasing of equipment, integrating 16 systems and managing resolution processes.

I joined Deloitte after undergrad with a desire to gain broad exposure and to work on big problems. I served private and public sector clients on projects ranging from $100K to $5M in revenue and managed teams of up to 24. I was promoted from Analyst to Consultant to Senior Consultant. • Sold work totaling over $5 million to clients in public, private, and non-profit sectors in healthcare. • Led development of the country’s 1st web-based system for enrolling families in public health. Recognized by Computer World Magazine for Innovation in Government in 2002 and 2003. • Served as product manager of a universal enrollment solution for federal, state, and county healthcare programs. Recognized with the California Association of Counties Award for Innovation.