Sam Streitman

• Led a usability study with 9 participants to measure speed, accuracy, and perceived usability of a data selection component; consulted on a usability test to measure icon recognition and began to discover users’ schemas relative to charts and table visuals. • Collaborated with a team of designers, product owners, and developers to build a data and analytics tool that provides actionable insight to client-facing consultants. Developed and planned UX tasks to align with product goals and the agile framework. • Worked with a design and product team to create a user interview guide and survey to obtain feedback on an internal file sharing tool and guide product roadmap. • Provided guidance on performing and presenting a heuristic analysis through multiple working sessions leading to the creation of a process guideline and presentation template; created a repository to share guidelines with the larger design team and began developing a research framework for the Data & Analytics team. • Developed and moderated a UX workshop with a team of designers to: understand the user’s goals, needs, and pain points as a consultant; create alignment between stakeholders and users; and define product features based on workshop findings. • Provided mentorship and research support, showcased UX value, and fostered a collaborative working relationship with product team and visual designer.

• Collaborate with stakeholders to translate business and user goals into technical project requirements. • Design and build highly available Citrix environments on-premises and in the cloud to provide users access to virtual applications and desktops. Logon Process Optimization • Conducted discovery / contextual interviews to define user groups and their needs, goals, and pain points regarding the login process. • Created process flows that integrated user goals into a streamlined experience and reduced time and clicks to log on by about 60%. Digital Transformation and Expansion • Led interviews across five hospitals to define personalization / application requirements and influence the transformation process. • Created a testing plan and led a team of executives, administrators, and infrastructure consultants to improve logon performance by 33% and resolve File Explorer and Office crashes through a series of controlled tests.

Designed and implemented a new process to sort non-conveyable boxes in order to reduce sorting time by 25%, account for 500 additional boxes per day, and move two indirect workers into value add roles yielding $100K savings per sort center per year. Managed a team of 200+ associates to meet daily production goals and overall building objectives. Updated daily reporting documents and conducted audits to ensure procedures are followed correctly.

Developed a strategic plan for P&G to apply the Internet of Things to disrupt their current business model while increasing sales, decreasing costs, and improving overall efficiency Collaborated with over 20 students from schools nationwide and presented the recommendations to P&G senior executives

Automated the analysis across regions to identify the largest amount of cycle time and the top 80% reasons for rework leading to cost reduction opportunities and process standardization across regional service centers.