Samantha Cicciari

• Serve as a strategic advisor to HR and executive leaders across a portfolio of clients, guiding them on talent attraction, engagement, and retention. • Design and execute talent strategy roadmaps spanning recruitment, onboarding, performance management, and compensation. • Lead implementations and optimizations of ADP Workforce Now Talent modules, improving system utilization, increasing automation for clients’ HR administrators, and centralizing workstreams and data. • Partner cross-functionally with internal Sales, Product, and Implementation teams to support growth and ensure seamless client experience.

• Owned all people operations systems and HR administration for a 150-employee workforce across the U.S. and Brazil. • Ensured data integrity across multiple platforms through audits, controls, and automation, reducing administrative errors and compliance risk. • Developed and maintained employee handbook and HR policies (leave programs, time off policies, non-exempt policies and processes), partnering with Legal, Finance, and senior leadership. • Negotiated HR technology contracts, reducing annual spend by 10% while improving system functionality and end-user experience. • Supported audits, employment verifications, and day-to-day HR requests.

Lead program and strategy development, with heavy focus on benefits, in addition to overseeing 2 direct reports and daily HR operations for employees across 48 states. • Spearheaded transition from PEO to ADP WFN for in-house payroll and benefits, decreasing annual HR technology spending by $150,000. • Led annual benefits design and vendor management, optimizing wellness offerings based on employee feedback and utilization analysis. • Established real-time reporting through dynamic dashboards, including Google Sheets and Excel, providing leadership with actionable insights on talent metrics, and contributing to better strategic planning and decision-making. • Created monthly manager roundtable forum, resulting in 20% increase in manager engagement, enhancing team productivity, cross-functional collaboration, and leadership development. • Generated resources to educate employees about benefits and HR processes, making information accessible via self-service options, decreasing HR tickets by 40%.

Recruited by director of talent acquisition to establish foundational recruiting processes for high-growth start-up. Supervised 3 Recruiting Coordinators. Tracked and reported on key recruiting metrics (time-to-fill and pass-through rates) using Greenhouse. • Led ATS migration of Greenhouse with zero downtime, resulting in improved candidate experience and increased recruiting team efficiency by automating offer approval processes and streamlining workflows. • Launched quarterly feedback loop for hiring managers and recruiters to promote stronger cross-team collaboration. • Implemented Prelude to automate interview scheduling, improving candidate satisfaction and enabling recruiting coordinators to focus on higher impact work. • Applied assessment tools through CoderPad and Criteria Corp for high-volume engineering and customer service roles, enabling hiring teams to objectively assess required technical skills and leading to higher quality hires. • Created marketing materials for candidates and new hires to advertise benefits, cutting down questions at offer stage and leading to decreased time between offer delivery and offer acceptance.

Reported to the director of talent acquisition, managing candidate experience for high-volume hiring, in addition to driving improvements to talent acquisition operations. • Created executive-level talent dashboards, offering visibility into key metrics, such as open roles, DEI, and candidate feedback, that enabled data-driven hiring decisions. • Sourced passive candidates for various business roles, including director of member experience, senior product designer, senior digital designer, software engineer. Used boolean searches and LinkedIn Recruiter, with LI InMail response rate of 20%. • Produced email templates for candidate outreach, improving process efficiency while maintaining company’s voice and employer brand. • Developed strong relationships with recruiters and hiring managers to adapt to diverse working styles and provide high-touch experience. • Curated the Parsley Health company LinkedIn page to promote employer brand, doubling followers over four months. • Owned new hire relationship between offer signing and first day, partnering with learning and development and people and culture teams to improve onboarding processes for better new hire experiences.

Developed project timelines and budgets to keep projects in scope and on time; manage relationships with clients and vendors. Managed the full project lifecycle, from proposal to report delivery, for quantitative and qualitative CPG market research projects worth up to $1M in revenue, delivering 100% of projects on time and within budget. • Developed dashboards in Tableau and Excel, enabling clients to make data-driven business decisions. • Built client trust through transparent and timely communication, resulting in multiple clients signing on for additional projects.

Supported director of talent acquisition, as second member of talent acquisition team, to establish foundational recruiting processes and manage candidate experience. Coordinated all onsite and virtual interviews, resulting in 250+ hires across all functions, including engineering, product, finance, marketing, CX, strategy, pharmacy, and operations. • Planned and executed 3 cross-country hiring events that resulted in 30 senior software engineering hires. Met 100% of goal. • Launched software engineering internship program, leveraging local boot camps to build pipeline of junior talent and 50% conversion rate to full-time roles post-internship. • Managed Co’s presence on LinkedIn and Built in NYC. Established intentional employer brand attracting high-quality candidates. • Implemented referral bonus tracking system to ensure accurate and timely payouts.

The International Music Foundation (merged with Rush Hour Concerts in 2016) is dedicated to presenting free high-quality classical music performances and music education experiences in the Chicago metropolitan area for people of all ages and degrees of musical awareness so they can experience how music enriches life. The Rush Hour Concerts program is a 13-week concert series that takes place every summer and is offered for free at St. James Cathedral in Chicago.